Title: 00136 - Registrar

State Role Title: Admin and Office Spec III

Hiring Range: $35,000 - $42,000

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Duties

Patient Registration: Greet patients upon arrival, verify and update personal and insurance
information, and accurately enter data into the electronic health record (EHR) system.
Appointment Scheduling: Assist patients in scheduling appointments, coordinating with medical staff to ensure optimal scheduling and minimize wait times.
Documentation: Collect and review necessary documentation from patients, including
identification, insurance cards, and medical history forms, ensuring completeness and accuracy.
Billing and Payments: Provide patients with information on billing procedures and assist with any questions or issues related to payments.
Customer Service: Provide excellent customer service by addressing patient inquiries, concerns, and complaints in a professional and empathetic manner.
Compliance: Ensure compliance with all regulatory and privacy requirements, including HIPAA regulations, to protect patient information.
Coordination: Collaborate with medical staff and other departments to facilitate smooth patient flow and effective communication.
Office Maintenance: Maintain a clean and organized reception area and ensure that office supplies and materials are stocked and readily available.

Minimum Qualifications

Education: High School Diploma or equivalent required; associate's degree or higher education in a related field preferred.
Experience: Previous experience in a medical office or healthcare setting preferred; experience with patient registration, insurance verification, and scheduling is a plus.
Skills: Proficiency in using electronic health record (EHR) systems and office software (e.g.,
Microsoft Office). Strong organizational, communication, and multitasking skills.
Attributes: Detail-oriented, with the ability to manage sensitive information with confidentiality and professionalism. Friendly and approachable demeanor with a commitment to providing excellent patient service.

Additional Considerations

Physical Requirements:
Ability to sit for extended periods, use a computer, and handle office equipment.
Capability to lift and carry office supplies and materials as needed.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Norfolk State University

Phone: 7578238160

Email: Email material not accepted

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.