Title: Shared Services Center Manager (00048)

State Role Title: Human Resource Manager II

Hiring Range: Up to $135,000

Pay Band: 6

Agency: Dept of Human Resource Mgt

Location: Dept of Human Resource Mgmt

Agency Website: www.dhrm.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Human Resource Management (DHRM) is seeking a HR professional who has a passion for excellence to fill the position of Shared Services Manager. This position will plan, organize, formulate goals, and direct the strategic and operational service activities for the DHRM Shared Services Center. The Center provides One Stop, full-scope Human Resource services to select state agencies and their employees on a fee-for-service basis. Provides strategic direction, supervision, and practical support to the Shared Service Center team within the Office of Human Resources Consulting Services. Partners with DHRM Finance Officer and the Department of Planning and Budget (DPB) to develop and manage the Center’s Fee-for-Service Structure and Internal Service Fund. Establishes, manages, and maintains an effective operational infrastructure that promotes a best-in-class approach to HR service delivery to management and employees. Ensures that services provided support the business objectives and core needs of all DHRM customers and comply with state and federal policies and law. Leads or supports workforce initiatives that advance diversity, inclusion, and employee engagement across client agencies. Collaborates effectively with agency peers to establish an integrated approach to initiatives and business activities of mutual concern or that potentially may affect other departments or service areas of the agency.

Minimum Qualifications

Considerable knowledge of human resource management principles and practices; customer service; state government organization and operations including state policies and practices; and human resource functions including employment, EEO, benefits, compensation management and salary administration, job classification, employee relations, performance management and training. Demonstrated ability to supervise and develop others; relate well with others at various levels within an organization; conduct briefings and training sessions; write analytical reports and incisive position papers; and to work effectively on multiple priorities and meet established deadlines. Considerable experience in diverse areas of human resource management or personnel administration.

Additional Considerations

Certification by a human resource professional organization (ex: IPMA-CP, PHR, SHRM-CP). Previous experience in public sector human resources.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number of the fax cover sheet. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

All applicants are subject to a background investigation. The investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority.

“The Department of Human Resource Management is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.”

Equal Opportunity Employer

Contact Information

Name: Human Resources

Phone: 804-225-2131

Email: loni.brown@dhrm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.