Title: Human Services Manager - #ARS00481

State Role Title: Counselor Manager

Hiring Range: Starting minimum $79,054 commensurate with experience

Pay Band: 5

Agency: Dept for Aging & Rehab Svcs

Location: Aging & Rehab Svcs

Agency Website: https://www.dars.virginia.gov/

Recruitment Type: General Public - G

With a population of about 100,000 people, Roanoke is both the largest city along the Blue Ridge Parkway and in Virginia’s Blue Ridge region. It has the small Blue Ridge Mountain town charm that’s customary to the region, with a historic town center, wilderness minutes away, and spectacular scenery all around. At the same time metropolitan vibes, international restaurants, numerous museums, and lots of pavement for pedestrians.

If you enjoy working with others and love Roanoke, then come and work for DARS.

Job Duties:

*Telework is limited, in accordance with the Commonwealth’s telework policy*

In partnership with people with disabilities, the DRS Field Rehabilitation Services Division assists individuals with disabilities to make informed choices that will maximize their employment through coordinated service delivery. DRS staff will assist the Workforce Network to deliver quality workforce services to individuals with disabilities who want to work and employers seeking to hire them to the extent that this provides benefit to the DRS program.

We are seeking a Human Services Manager with a primary focus on the achievement of employment outcomes and enhanced independent living for adults and students with disabilities, directing and managing all programmatic and administrative functions to ensure efficient and effective daily operations of assigned DRS field offices.

Duties include but are not limited to:

• Providing comprehensive vocational rehabilitation services to a designated geographic area of the state within established policies and procedures.
• Provides direct supervision of assigned customer service delivery and support staff.
• Ensures responsible management of assigned fiscal resources. 

To meet the expectations of the Counselor Manager position, the incumbent must have access to personally identifiable and confidential information about agency consumers and/or agency staff.

Minimum Qualifications:

Master's Degree in Rehabilitation Counseling or closely related field or current CRC credential required.

Knowledge/Experience:

• Extensive knowledge of human service delivery systems. 
• Some knowledge of personnel management, policies, procedures, and techniques; budget planning and fiscal management.  
• Knowledge of community resources and of Workforce Innovation and Opportunities Act (WIOA) and the Americans with Disabilities Act (ADA) compliance requirements.

Skills/Abilities:

• Demonstrated ability to establish and maintain effective working relationships with individuals from varying social and economic environments; to communicate effectively orally and in writing; to interpret and apply complex policies and procedures in the provision of services; to establish employment opportunities through contacts with businesses and other organizations within the community; to organize and manage multiple and sometimes unrelated responsibilities in a timely manner; to prioritize duties and exercise responsible judgment with minimal supervision; to motivate and train professional and support staff; and to participate in a multi-disciplinary team setting in building collaborative networks.

Additional Considerations:

• Current CRC credential. 
• Extensive knowledge of the vocational rehabilitation process preferred. 
• Knowledge of Windows based software programs, or similar word processing software.

Special Instructions

• This has been designated a sensitive position under Va. Code § 2.2-1201.1. 
• A fingerprint-based criminal history check will be required of the finalist candidate.
• The selected candidate must complete a Statement of Personal Economic Interests as a condition of employment (Va. Code § 2.2-3114).

Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact recruitment@dars.virginia.gov for assistance.

Minorities, Individuals with disabilities, Veterans, Americorp, Peace Corps, and other National Service Alumni are encouraged to apply.

To Apply:

Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia’s New Recruitment Management System. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. PageUp will provide you with a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information:

Name: Human Resources

Email: recruitment@dars.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.