Title: Visitor Services Associate-Part Time

State Role Title: PR & Mktg Spec I

Hiring Range: $15.00 per hour

Pay Band: UG

Agency: Jamestown-Yorktown Foundation

Location: Jamestown-Yorktown Foundation

Agency Website: jyfmuseums.org

Recruitment Type: General Public - G

Visitor Services Overview

The Visitor Services team at the Jamestown-Yorktown Foundation is an essential part of the Visitor Experience department, often serving as the first opportunity for engagement between the Foundation and our guests, staff, vendors and community. In addition to assisting with ticket sales to our museums and programs, they also assist guests with assessing best options for visiting multiple sites within the Historic Triangle, identifying ways to save money and maximize experiences. Centrally located within our museum lobbies, the team often serves as a hub for information relating to everything from providing directions and light content overviews to package deliveries and group check-ins. 

Job Duties

Provides quality ticketing, information, and customer service to internal and external customers of the Jamestown-Yorktown Foundation.

Minimum Qualifications

▪ Excellent customer service skills
▪ Basic Cash Handling skills to include basic math skills of addition, subtraction, division, and multiplication.
▪ Basic computer skills
▪ Excellent oral and written communication skills

Additional Considerations

Previous ticket or retail sales experience helpful but not required.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Raeven Chatman

Phone: 757-253-4302

Email: raeven.chatman@jyf.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.