Title: Guest Engagement Associate (W0004)
State Role Title: PR & Mktg Spec I
Hiring Range: $16.00 hourly
Pay Band: 3
Agency: Gunston Hall
Location: Gunston Hall
Agency Website: https://gunstonhall.org
Recruitment Type: General Public - G
Job Duties
About Gunston Hall
Gunston Hall is pleased to announce an opening for a part-time guest engagement associate at an unparalleled historic site on scenic Mason Neck in Fairfax County, Virginia. In addition, Gunston Hall’s vast grounds and an inside rental space act as a historic venue available for private events including but not limited to: weddings, meetings, conferences, celebratory life events, and 2-3 large scale festival type programs. A 550 sq. ft. Museum Shop is located in the Visitor Center. The shop sells a wide range of items for guests to purchase daily.
To learn more, visit: www.gunstonhall.org
About the Position
This position is centered around fulfilling the mission of Gunston Hall by providing exemplary customer service experiences and interactions with visitors to the property.
To serve as receptionist and a private event associate; greet visitors and event guests, sell tickets and reconcile cash receipts, answer phone and forward calls to the appropriate parties, book tours and maintain tour schedule, book private event appointments, assist with private and public program event setup, and support administrative work related to visitor experience.
Minimum Qualifications
• Excellent customer service and communication skills
• Responsibility and trustworthiness
• Ability to use a POS system
• The ability to lift up to 25lbs.
• Ability to work with staff of other departments and outside professionals
• Knowledge of basic office procedures and equipment such as computers, telephone systems, audio-visual equipment, and cash registers
• Ability to maintain an electronic calendar in order to schedule events;
• Ability to multi-task
Additional Considerations
Experience at a historic site or museum, or other position providing guest services or private event experience. Experience in event management, hospitality, and/or tourism management.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
An ideal candidate will be able to work both weekday and weekends, and should expect to work a regular, but flexible schedule of days and times, including holidays. This is an hourly (wage) position, earning $16.00 per hour. This position does not have health insurance, retirement or paid leave.
Gunston Hall is an equal opportunity employer committed to diversity, equity, belonging, and inclusion. Qualified individuals who bring diverse perspectives and a wide range of experiences to the workplace are encouraged to apply.
To apply please submit a cover letter and resume online at https://www.jobs.virginia.gov.
If you need assistance in applying for this position, please contact Britt Fiocca, Guest Engagement Manager, at britt.fiocca@gunstonhall.org
Contact Information
Name: Debbie Wyatt-Smith
Phone: 804-292-6414
Email: Debbie.wyattsmith@dhrm.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.