Title: ADMINISTRATIVE ASSISTANT / PATIENT RELATIONS

State Role Title: 19013

Hiring Range: Negotiable, commensurate with experience.

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location: Eastern State Hospital

Agency Website: https://dbhds.virginia.gov/facilities/esh/

Recruitment Type: General Public - G

Job Duties

Eastern State Hospital, located in Williamsburg, Virginia, was founded in 1773, with a well-intentional emphasis on community focused mental health care. This state of the art campus, situated on 500 acres, consists of two patient care buildings with 300 patients, and a highly skilled staff of over 900. Eastern State Hospital is part of the Department of Behavioral Health and Developmental Services (DBHDS) system, and is accredited by the Joint Commission.

ESH invites applications for the position of a Administrative Assistant in our Patient Relations Department.

This position coordinates and provides administrative support to the Director of Patient Relations. Promote patient safety in accordance with Joint Commission Standards. Promote an internal patient complaint process in cooperation with the Office of Human Rights. Perform a variety of duties in maintaining office files, logs, and manuals. Prepares and processes correspondence: Types and prepares reports memorandum minutes, and confidential communications. Copies, collates, and distributes correspondence, memoranda, reports, and manuals to appropriate staff. Performs data entry in order to store, retrieve, compile, and analyze patient abuse and complaint information with CHRIS database meeting regulatory requirements. In absence of supervisor; able to continue the operation of the Office of Patient Relations, and support he Department’s overall mission of providing excellent patient care.

Minimum Qualifications

Ability to communicate with all levels of staff and patients.
Ability to maintain confidentiality.
Proficient in the utilization of Microsoft Office Suite.
Proficient in the development of databases for information monitoring.
Working knowledge of complaint and abuse investigations techniques and procedures.

Additional Considerations

• Experience in a Psychiatric setting is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is considered essential personnel and would be required to work in the event of an emergency, pandemic, or facility need. All ESH positions may be required to work different shifts to include nights, weekends, and holidays, and/or overtime as requested, in the event of an emergency.

EASTERN STATE HOSPITAL only accepts online applications via PAGEUP. Resumes and other documents may accompany the application but will not serve as a substitute for an application. Faxed, e-mailed or mailed applications will not be accepted. Please refer to your PAGEUP account for the status of your application and this position. This posting will remain open for a minimum of five (5) business days.

EASTERN STATE HOSPITAL offers a comprehensive benefit package to include your choice of four health insurance plans, paid life insurance and retirement plans, 12 paid holidays, annual and sick leave.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact Human Resources at (HR Rep phone # 757-208-7717) for assistance. Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TTY.

EASTERN STATE HOSPITAL is an Equal Opportunity Employer. Employment opportunities are open to all regardless of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics or disability.

DBHDS is a healthcare organization and must comply with the federal Centers for Medicare and Medicaid Services (federal CMS) guidance on Omnibus COVID-19 Health Care staff Vaccination Regulation which requires vaccination of all employees or an exemption. A job offer of employment is contingent upon the candidate meeting these guidelines as a condition of employment.

Contact Information

Name: EASTERN STATE HOSPITAL

Phone: 757-208-7717 / REFER TO PAGEUP FOR APPLICATION STATUS

Email: EMAIL APPLICATION MATERIAL NOT ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.