Title: Director of Constituent Affairs

State Role Title: Director of Constituent Affairs

Hiring Range: Commensurate with Experience

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: https://www.oag.state.va.us/

Recruitment Type: General Public - G

Job Duties

**This is a Political Appointee position**

• Serves as an advocate for constituents by mediating conflict, directing them to appropriate individuals and organizations, explaining the OAG's jurisdiction, problem solving, etc.
  
• Works closely with the Outreach team handling constituent concerns from across the Commonwealth
  
• Manages the OAG Constituent Email account, including monitoring, routing, and ensuring timely responses
  
• Directs consumer complaints to the Consumer Protection section
  
• Directs civil rights complaints to the Office of Civil Rights
  
• Creates form letters for common constituent inquiries
  
• Communicates the Attorney General's accomplishments and role effectively to constituents
  
• Meets with constituents when problems arise to address concerns and facilitate resolutions
  
• Supervises the part-time Constituent Affairs Assistant
  
• Supervises the part-time Special Assistant to the Attorney General
  
• Receives, tracks, and responds to constituent inquiries, complaints, and requests via telephone, email, mail, and in-person communications
  
  

Minimum Qualifications

• 1-3 years of experience in constituent services, customer service, public relations, or related field
  
• Excellent oral and written communication skills with ability to communicate effectively with diverse audiences
  
• Strong interpersonal skills and ability to maintain professional demeanor in challenging situations
  
• Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel
  
• Experience with constituent management databases or CRM systems preferred
  
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
  
• Strong problem-solving skills and attention to detail
  
• Knowledge of Virginia state government structure and functions preferred
  
• Ability to exercise discretion with confidential or sensitive information
  
• Excellent organizational skills and ability to maintain accurate records
• Demonstrated commitment to public service
  

Additional Considerations

Bachelor's degree in public administration, political science, communications, or related field; or equivalent experience

Special Instructions

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: OAG Recruitment

Phone: 804-786-2071

Email: recruitment@oag.state.va.us

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.