Title: Collections Manager
State Role Title: Financial Services Manager I
Hiring Range: Commensurate with Experience
Pay Band: 5
Agency: Department of Taxation
Location: Main Street Center
Agency Website: https://www.tax.virginia.gov/work-with-us
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Taxation’s Office of Compliance is seeking a Collections Manager. In this role, you will serve in a key leadership position that leads with focus on safeguarding taxpayer information, employee engagement and adherence to Virginia state laws, collection procedures and regulations. This independent role will work with a hybrid team of collections staff using critical thinking to solve problems, promote a collaborative team culture while managing personnel relation issues, interpret legislation, assess controls, productivity, and perform quality sampling.
You and your team will ensure collections and the proper resolution of delinquent tax liabilities, of businesses and individuals in a fair and equitable manner and with a high level of customer service and professionalism.
This position is eligible for two telework days per week and will be required to work from the Main Street Center Office the other three days.
The anticipated hiring salary is commensurate with experience up to $85,000.
At Virginia Tax…
We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.
What we do matters. So do you.
As a member of the Virginia Tax team, you can expect additional benefits such as:
• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.
Minimum Qualifications
Knowledge of business/corporate taxes
Supervisory experience in collections, sales, tax debt, and/or call center management
Experience with providing direct training, mentorship, instruction and leadership to staff members
Strong conflict management and extensive experience with personnel relations
Demonstrated ability to understand and interpret tax policy, laws and regulations
Strong written and verbal communication with internal and external stakeholders
Demonstrated ability to provide high quality customer service and ability to speak and engage with members of the public
Proficiency with Microsoft Office products such as Word, Excel and PowerPoint
Additional Considerations
Local, state or federal government experience
Experience working independently and managing remote and or hybrid workers
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Consideration for an interview is based solely on the information within the application.
All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.
Virginia Tax participates in E-Verify.
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.
Pursuant to Sections 2.2-3115 and 2.22-3115 of the Code of Virginia, this position is designated to file a Statement of Economic Interests Form on or before the date the office or position is assumed and annually thereafter.
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608.
Contact Information
Name: Virginia Tax Talent Acquisition Team
Phone: 804-786-3608
Email: hroffice@tax.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.