Title: Intake Specialist

State Role Title: Intake Specialist

Hiring Range: Commensurate with Experience

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: www.oag.state.va.us

Recruitment Type: General Public - G

Job Duties

This position reviews, evaluates, and responds to consumer inquiries and complaints submitted electronically or by hard copy. The Intake Specialist refers consumer inquiries and complaints within the jurisdiction of the Consumer Protection Section to the Section’s Dispute Resolution Unit, investigators, or attorneys as appropriate. The Intake Specialist refers consumer inquiries and complaints not within the jurisdiction of the Consumer Protection Section to the appropriate local, state, or federal agency. The position provides consumer education and other information as may be appropriate, including information regarding consumer protection laws, other consumer protection agencies, and other resources. The position conducts research regarding businesses, individuals, and other government agencies as may be necessary to determine the proper handling of consumer inquiries and complaints. The position prepares responses to Freedom of Information Act requests. In addition, the Intake Specialist provides back-up coverage for the Consumer Protection Hotline Call Center as needed. The position reports to the Manager of the Counseling, Intake and Referral Unit.

Minimum Qualifications

• Qualified candidates should possess strong oral and written communication skills; telephone communication skills; customer service skills; the ability to work efficiently in a fast-paced, high-volume environment; knowledge of state and federal consumer protection laws; and knowledge of the handling of consumer complaints by local, state, and federal agencies.
  
• Proficiency using personal computers is required.

Additional Considerations

• Preferred candidates will possess a B.A. or B.S. college degree in business administration, public administration, political science, government, economics, or a related field; or the equivalent combination of experience, training, and education in consumer protection or regulatory enforcement.
  
• A solid working knowledge of Microsoft Word, Excel, and databases is preferred.

Special Instructions

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: OAG Recruitment

Phone: 804-786-2071

Email: recruitment@oag.state.va.us

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.