Title: Hospital Investigation Assistant
State Role Title: 49171
Hiring Range: commensurate based on experience
Pay Band: 4
Agency: Dept Behavioral Health/Develop
Location: Western State Hospital
Agency Website: https://dbhds.virginia.gov/facilities/wsh/
Recruitment Type: Agency Employee Only - A
Job Duties
Western State Hospital is seeking a full time Hospital Investigation Assistant who will be responsible for working in collaboration with the Assistant Risk/Patient Relations Manager, the Hospital Investigator, and other team members in assisting in ongoing compliance with applicable patient safety TJC accreditation standards, Commonwealth of Virginia legal and regulatory requirements, and the Center for Medicare and Medicaid (CMS) Conditions of Participation; assisting in the monitoring and coordinating of hospital-wide compliance with DBHDS risk management and investigation policies and procedures for the reporting of patient, employee and visitor incidents and complaints; and assuring confidential investigation of all specified patient incidents and their reporting to the Virginia Office of the Attorney General, Offices of the State Inspector General, DBHDS, Office of Human Rights, Adult Protection Services, and the disAbility Law Center of Virginia (dLCV).
The Hospital Investigation Assistant will also be responsible for initiating the investigative process to include abuse, neglect, exploitation, patient incidents, and alleged human rights complaints when applicable or as requested by the Facility Director/designated representative, Assistant Risk Manager, Risk Manager or the Hospital Investigator; maintaining risk and investigator related investigation information, statistical profiles, etc., in compliance with The Joint Commission, and other related state/federal standards; analyzing received complaints and identify exceptions, trends and level of seriousness of alleged human rights complaints; ensuring accuracy of reported information by interviewing staff, reviewing CCTV video, access control reports, electronic medical record entries, or other available sources of data.
Minimum Qualifications
- Knowledge of and experience with investigative techniques, organizational skills, critical thinking, writing, and interviewing skills
- Direct patient experience
- Ability to communicate effectively, both orally and in written form with a variety of individuals from a variety of professional backgrounds
- Experience working independently, which requires initiative, attention to detail, decision-making, and the ability to assess and plan a workday based on changing priorities
- Proficiency and experience with MS office products, such as Word, Excel, Power Point, and Outlook
- Ability to utilize CCTV hardware in investigations
- Ability and experience collecting and interpreting data or highly confidential information in a time effective manner with attention to detail
- Ability to complete mandated investigation training by DBHDS and be on an approved list of investigators
- Ability to complete mandated investigation training by DBHDS and be on an approved list of investigators
Additional Considerations
- Veteran or Veteran Spouse
- Bilingual
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
The successful applicant must pass a criminal background investigation, drug screening test and employment reference check. The applicant must have the ability to perform at the level of physical demands noted on the Employee Work Profile and the verified ability to perform the essential functions of the position.
Commonwealth’s Alternate Hiring Process: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155.
DBHDS is a healthcare organization and must comply with the federal CMS Omnibus COVID-19 Health Care staff Vaccination Regulation which requires all employees to be vaccinated or receive an exemption. Upon acceptance of a job offer, new recruits will be asked to disclose their vaccination status (and for those fully vaccinated, proof of vaccination) during the pre-employment process. New staff who are not vaccinated for any reason or choose not to disclose their vaccination status, will need to request a medical or religious accommodation. If you have questions, please contact the Office of Human Resources.
Contact Information
Name: Samantha Leep
Phone: 540-332-8306
Email: samantha.leep@dbhds.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.