Title: Business Project Manager #W5125

State Role Title: Program Administration Manager III

Hiring Range: Up to $107,556/yr. (commensurate with experience)

Pay Band: 6

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services (VDSS), we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS), Division of Benefit Programs is currently seeking a Business Project Manager. This position will manage, coordinate, design and development, and implement the Division projects and system changes. This position will evaluate and analyze current business processes in local department of social services (LDSS) for integration into enterprise systems while maintaining business continuity with federal, state, and private entities affecting the delivery of public assistance programs. This position will also manage and oversee Enterprise Systems support for the VDSS transition to a customer self-service business model while leveraging modern technical solutions supported by the Commonwealth and VDSS. Manages change control processes and submit new SRs or other change requests as needed for project initiation. Applies appropriate project management standards as needed to establish and monitor project scope and resources to maintain planned deliverable schedule, establish appropriate communication channels to report automation project progress, monitor project risks and initiate corrective action plans where necessary, validate project/contract deliverables to maintain quality objectives. Provides technical assistance to program staff. Provides data analytics support for program staff and assists with the development of new data warehouse reporting capability for the division. In addition, duties will include monitoring team progress, stakeholder input, report writing, and compliance with all application laws, regulations, rules, and policies.

Minimum Qualifications

• Extensive knowledge of Human Services Programs, especially local departments of operations in a state supervised locally administered environment.
• Experience in the analysis, design, development, testing, and implementation of large automated systems consisting of high level and detailed designs, system infrastructure, production systems, and/or online batch processing environments.
• Experience working with the full life-cycle development of information systems and planning related to the development of software applications design, development, testing, implementation and production of automated systems.
• Experience identifying and confirming user requirements.
• Experience utilizing Agile and Waterfall methodology.
• Knowledge of current change management methods and tools.
• Demonstrates effective communication skills, both written and verbal.
• Ability to clearly articulate messages to a variety of audiences.
• Demonstrates knowledge of performance improvement models, business process reengineering/process improvement principles, best practices and tools.
• Demonstrates systems thinking, analytical and problem-solving skills.
• Understanding of structured-oriented methodologies.
• Extensive knowledge of business analysis and design practices.
• Demonstrates strong organizational skills with the ability for planning strategy and tactics.
• Demonstrates ability to establish and maintain strong relationships and to develop credibility with people at all organizational levels.
• Demonstrates the ability to work independently, as well as collaboratively with and through others.
• Demonstrates accountability, inspires others to achieve goals through personal enthusiasm and commitment, sets clear achievable goals and manages performance against these goals, and leverages the team to get results beyond targets.
• Demonstrates project management skills and methodologies.
• Demonstrates the ability to work in a fast-paced, dynamic, and changing environment while managing multiple projects simultaneously.
• Excellent active listening skills.
• Demonstrates the ability to influence others and move toward a common vision or goal.
• Demonstrates the ability to understand the needs and concerns of customers, as well as a sense of urgency in meeting said needs.
• Proficiency with the Microsoft Office Suite, VISIO, Microsoft Teams, Microsoft Project, and JIRA.

Additional Considerations

• Professional Project Management (PMP), Certified Scrum Master (CSM) from the Project Management Institute (PMI).
• Supported testing and enhancements for the Virginia Case Management System, which determines public assistance benefits for the citizens of the Commonwealth of Virginia.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Please be advised that this position may be approved to work onsite for two days per week and work remotely for three days per week.

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS - Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.