Title: District Manager #W0609
State Role Title: Prog Admin Manager III
Hiring Range: $95,000 - $105,000 per year (salary commensurate with experience)
Pay Band: 6
Agency: Department of Social Services
Location: DCSE ROANOKE
Agency Website: www.dss.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.
We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.
The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590M million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.
Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.
DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.
District Manager serves as the Chief Operations Officer for a large district office, ensuring that families in the assigned case load area are engaged for success so that they have the financial and family support they need to grow and thrive. Draws on expertise to interpret policy and applies sound judgment for complex programmatic and compliance issues so that the full range of case management processes rendered by staff are able to influence non- custodial parents and support custodial parents and their children. Establishes and maintains procedures and practices that deliver all (or assigned) child support functions—Establishment/Paternity, Court, Enforcement, Review & Adjustments, Interstate, Family Engagement and Fiscal Account Management—through the district office, satellite locations and other service points in partnership with local agencies. Oversees enhancement of district services in terms of efficiency, effectiveness and impact and actively contributes to enhancement planning efforts at the regional and divisional levels
District Manager will provide direct support to the Division of Child Support Enforcement.
Minimum Qualifications
Experience in planning and managing programs serving social service populations including complex program management in human services and/or child support enforcement.
KSA’s and/or Competencies required to successfully perform the work:
• Considerable knowledge of management practices and principles.
• Knowledge of the nature and structure of government organizations and programs.
• Ability to analyze data in order to identify problems and formulate solutions.
• Ability to manage district operations and supervise staff, establishing and implementing strategies to meet district performance goals and plans.
• Ability to manage complex programs through staff including subordinate managers and supervisors.
• Ability to organize their own work and direct the work of others, ensuring staff have the necessary training and knowledge to perform their job duties.
• Ability to provide consultative services to agency staff and interest groups
• Ability to communicate effectively orally and in writing.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis.
To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.
The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
VDSS does not provide sponsorship.
VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.
Contact Information
Name: VDSS - Division of Human Resources
Phone: dssrecruitment@dss.virginia.gov
Email: dssrecruitment@dss.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.