Title: DMV CSC Assistant Manager III - Pos. #DMV01038 (Ashland Customer Service Center)
State Role Title: Prog Admin Specialist I
Hiring Range: $66,150.00
Pay Band: 4
Agency: Department of Motor Vehicles
Location: NORTH HENRICO CSC
Agency Website: www.dmv.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
DMV is recruiting for a Customer Service Center Assistant Manager position who will float throughout the Richmond District as needed. The Richmond District includes the Richmond Central, Chester, Chesterfield, East Henrico, Emporia, Farmville, Fort Gregg -Adams, Hopewell, North Henrico, Petersburg, South Hill, and West Henrico Customer Service Centers (CSC).
Minimum Qualifications
• Comprehensive knowledge of DMV policies, procedures, and regulatory requirements.
• Strong leadership and team management skills, including performance evaluation, conflict resolution, and staff development.
• Ability to analyze workflows, identify inefficiencies, and implement operational improvements.
• Proficiency in customer service principles, ensuring professionalism and accuracy in interactions.
• Exceptional verbal and written communication skills to engage effectively with staff, customers, and stakeholders.
• Strong problem-solving and decision-making abilities to address complex issues and ensure compliance.
Additional Considerations
• Advanced knowledge of project management principles and techniques.
• Familiarity with legislative and regulatory changes impacting DMV operations.
• Experience in developing training programs and fostering professional growth.
o Security Clearances: A criminal background check is required to ensure the integrity and security of DMV operations. The Assistant Manager must handle sensitive information with confidentiality and adhere to DMV security policies.
• Licensing and Certifications: The Assistant Manager must be 21 years of age to administer road examinations.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check; driver record check; and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 804-367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.