Title: Continuous Improvement Program Manager, Position No. 02039

State Role Title: Prog Admin Specialist III

Hiring Range: $81,920 to commensurate with experience

Pay Band: 6

Agency: Department of Motor Vehicles

Location: Department of Motor Vehicles

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles is seeking a Continuous Improvement Program Manager for a position with its Continuous Improvement and Projects department in Richmond, Virginia.

The Continuous Improvement Program Manager will develop, implement, and lead a continuous improvement program for DMV. This includes identifying, overseeing, and driving initiatives throughout the agency that enhance processes, products, and services. The position works closely and collaborates with cross-functional teams leading or supporting initiatives that require a multi-disciplinary approach. The role uses data analytics to monitor performance, assess areas needing attention, and measure the success of implemented changes. The position identifies opportunities to turn agency strategic goals into actionable metrics and formulates strategies to improve processes and enhance productivity, reduce waste, and optimize costs.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Experience leading large-scale CPI initiatives in a complex, multi-functional environment.
• Expertise in process mapping, statistical analysis, root cause analysis, and workflow optimization.
• Proficiency in process automation tools, data analytics software, and dashboarding solutions (e.g., Power BI, Tableau, Minitab, etc.).
• Excellent communication and stakeholder engagement skills.
• Strong understanding of continuous process improvement principles and methodologies, such as Lean, Six Sigma, Kaizen, and Total   Quality Management.
• Experience in data analysis, management of dashboards, setting up KPIs, and interpreting complex data to provide actionable insights.
• Experience developing short- and long-range business plans, goals, objectives, and strategies.
• Good experience identifying policy issues and developing sound recommendations that support the agency.
• Working knowledge of quality assurance processes and procedures.
• Experience making presentations.
• Experience leading projects and meeting deadlines.
• Possess expertise in project management methodologies such as Agile, Lean Six Sigma, or other frameworks.

Additional Considerations

• Six Sigma certification (Black Belt or higher preferred).
• Project Management Professional (PMP) or Certified Associate in Project Management (CAPM). 
•Lean process improvement expertise with a background in healthcare environments (using customer centric automated solutions such as EPIC) and/or business environments using similar customer centric solutions.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Telework available as per State Policy Guidelines. This position requires the ability to work both in-person and remotely.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.