Title: CDL Support Technician (hourly/wage)

State Role Title: Admin and Office Spec III

Hiring Range: $20.69

Pay Band: 3

Agency: Department of Motor Vehicles

Location: Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking a part-time Program Support Technician to research, evaluate, and update CDL and driver history records to ensure compliance with Federal and State regulations. The role focuses on maintaining the accuracy of driver history records and assisting in resolving duplicate pointers through the State Pointer Exchange Services (SPEXS) system, helping Virginia remain compliant with REAL ID requirements.

Responsibilities Include:
• Ensuring the accuracy and integrity of driver history records by reviewing, evaluating, and updating data in compliance with state and federal regulations.
• Collaborating with internal teams, customers, and federal agencies to ensure compliance with CDL and REAL ID regulations
• Monitoring compliance with federal and state regulations, conducting quality control checks and resolving discrepancies

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Ability to interpret complex documents, including federal and state regulations
• Skilled in identifying and resolving record discrepancies for regulatory compliance
• Skilled in the use of Microsoft Office (Word, Excel) for data management and reporting
• Experience in customer service and complex issue resolution
• Demonstrated ability in high-volume data entry, ensuring data accuracy and regulatory compliance

Additional Considerations

• Familiarity with DMV systems (e.g., OnBase, CSS, CDLIS, SPEXS)
• Experience in regulatory or public service environments with CDL management, driver history, or licensing
• Familiarity with Federal Motor Carrier Safety Administration (FMCSA), REAL ID, and federal agency collaboration (e.g., FMCSA) to meet regulatory standards

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.