Title: Center of Excellence Administration Specialist
State Role Title: Admin and Office Spec III
Hiring Range: $44,652-$48,700
Pay Band: 3
Agency: Dept of Veterans Services
Location: Center of Excellence
Agency Website: www.dvs.virginia.gov
Recruitment Type: General Public - G
Job Duties
Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide administrative support to the appeals personnel/appeal team, such as assisting with faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work. To assist Center of Excellence with customer service- answer phones, greet walk-in customers and clients, as well as assist with mail distribution.
Minimum Qualifications
Working knowledge of office practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits. Knowledge of proper grammar, spelling, and punctuation. Working skills in typing, personal computers, word processing equipment, and other office automation technology. Ability to interpret laws, regulations, and procedures. Ability to communicate effectively with staff, agency officials and the public. Experience in interviewing individuals and compiling and presenting information received.
Additional Considerations
• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: DVS HR Team
Phone: No Calls
Email: recruitment@dvs.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.