Title: Regional Service Delivery Manager (Agency Employees Only)
State Role Title: Program Administration Manager II/1215
Hiring Range: Commensurate up to $100,000
Pay Band: 5
Agency: Department of Workforce Development and Advancement
Location: TELEWORK LOCATION STATEWIDE
Agency Website: virginiaworks.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
Provides leadership and oversight in the Western region (which includes multiple Local Workforce Areas), ensuring the achievement of established goals and performance outcomes of agency workforce development (WD) programs specifically focused on comprehensive delivery of services and an integrated, seamless client experience. Manages field office operations, personnel management, and coordination and synergies between program staff (generalists and specialists) and state and local partners who provide services to jobseekers and employers in Virginia. Collaborates effectively with agency management, staff, and partners to develop and/or implement consistent training, policies and procedures, and ensures adequate staff and resources for field and central office operations. Manages regionally assigned program activities and administrative functions effectively to ensure consistent and timely services are provided and compliance with established policies, rules, and regulations. Serves as a liaison to the Local Workforce Development Boards, business communities and employers, providing support to create a strong workforce aligned with employer needs; promoting agency services and programs; conducting employer outreach and training; making presentations; and serving on committees, boards, panels, etc. Provides support to create a strong workforce aligned with employer needs; promotes agency services and programs; maintains up-to-date knowledge of high-demand occupations, industries, and sector strategies across assigned region; and ensures alignment of services to address agency and employer needs.
This position covers the Southwest, New River/Mount Rogers, Greater Roanoke, Shenandoah Valley, Piedmont, West Piedmont, and Central regions. The selected candidate may reside anywhere within the service area and office location will depend upon local office availability closest to the successful candidate. This is not a remote-work position, as extensive travel within the service area is required.
Minimum Qualifications
• Comprehensive knowledge of employment, workforce and job programs; management principles and practices; quality assurance standards and techniques; the relevant business community and economic indicators; and service delivery models.
• Excellent interpersonal, strategic planning, leadership, decision making, program management and evaluation, operations planning, administrative, oral and written communication, computer (e.g., MS Office Professional) and team building skills.
• Demonstrated ability to build and manage a successful team of professionals with varied backgrounds and areas of expertise; build and maintain positive working relationships and partnerships internal and external to the agency; identify and implement strategies to achieve goals and objectives; manage administrative functions (HR, IT, procurement, facilities and budget); develop and implement policies and procedures; collect, analyze and report data; make formal presentations; and represent the agency to government and state and local business officials, customers, the public, and the media.
• Training and/or experience in public or business administration, education, workforce services, or related field.
• Progressive leadership experience and levels of responsibilities related to complex programs and operations.
• Statement of Economic Interests training and forms required.
• Valid driver's license as frequent statewide and/or overnight travel may be required.
Additional Considerations
• Comprehensive knowledge of the Workforce Innovation and Opportunities Act; state and federal requirements related to workforce services programs; governmental/legislative operations; and unemployment insurance programs.
• Experience managing multiple offices; serving as an office manager; managing statewide, regional and/or district workforce programs; and working with Local Workforce Development Boards.
• Certified Workforce Development Professional (CWDP) or related certification.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Virginia Works is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
This position is only open to current employees of VA Works (please note contracted employees are not VA Works employees). Your application and/or resume must reflect your status as a current VA Works/DWDA employee. Applicants are responsible for ensuring the scope of their experience, relevant certifications, knowledge, skills, and abilities are clear in the application (and/or resume) in order to receive consideration. Information regarding experience will not be assumed.
The Department of Workforce Development and Advancement is an Equal Opportunity Employer/Program, and a Virginia Values Veterans certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.
Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. DWDA does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume).
You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.
For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.
The DWDA does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: DWDA will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone
Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.