Title: Customer Service Technician (Document Prep - Part-time) - Gate City 02523 Previous Applicants need not apply

State Role Title: Admin and Office Spec III

Hiring Range: $19.72 (Hourly/Wage)

Pay Band: 3

Agency: Department of Motor Vehicles

Location: GATE CITY CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

• Perform detailed liability audits on work processed in our Customer Service Centers to ensure accuracy and compliance.
• Use automated systems to analyze transaction data, identify critical errors, and report findings to management.
• Maintain precise records of audit results through automated forms, helping the team address issues efficiently.
• Process customer transactions, including vehicle registrations, titling, tax collections, and ID issuance.
• Administer driving, vision, and written tests while providing exceptional customer support.
• Interpret and apply state and federal DMV regulations consistently.
• Worked with multiple computer systems, handling cash, processing credit cards, and document verification.
• Participate in ongoing training to enhance your auditing, data processing, and customer service expertise.

• Leverage your auditing and data processing skills in a dynamic, real-world environment.
• Build a career with an agency committed to core values like Trustworthiness, Integrity, and Teamwork.
• Enjoy flexible, part-time hours (up to 29 hours per week, maximum 1,500 hours annually).
• Gain valuable experience with government operations and regulatory compliance.

• Proven experience or interest in data processing and entry, along with beginning-level auditing or quality control.
• Strong attention to detail and ability to identify errors and inconsistencies.
• Proficiency in keyboarding and navigating automated systems.
• Excellent communication and problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Valid Virginia driver’s license with a clean driving record (under 6 demerit points, no major violations).
• Comfortable lifting up to 25 pounds and working as part of a team.
• Flexibility to work Monday through Saturday as scheduled.

• Experience with auditing workflows or transaction reviews.
• Familiarity with state or federal regulatory requirements.
• Background in customer service roles with complex data handling.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.