Title: 00457 - Interlibrary Loan Supervisor

State Role Title: Admin and Office Spec III

Hiring Range: Commensurate with Credentials

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Duties

- Manages and performs all interlibrary loan operations for the library, including
processing ILL requests for students, faculty, staff, and other libraries.
- Processes borrowing and lending requests for physical and digital information resources
such as books, articles, and media according to library procedures.
- Utilizes OCLC WorldShare and Tipasa ILL management system to create, manage,
track and process interlibrary loan requests.
- Provides document delivery services to students, faculty, and staff using physical and
digital information resources from the library.
- Processes incoming and outgoing mail, including letters and packages, involving
interlibrary loan transactions through approved carriers such as USPS and UPS.
- Maintains collaborative and engaged relations with library vendors, consortium partners,
and other entities essential to ILL operations.
- Compiles and reports monthly and annual statistics about interlibrary loan transactions
for the Dean of Library Services and State Council of Higher Education for Virginia.
- Recommends policies and procedures for effective management and operation of
interlibrary loan services.
- Participates in staffing the library’s Information Services Desk during various daytime,
evening, and weekend work shifts.

Minimum Qualifications

- Good information literacy and information technology skills.
- Good verbal and written communication skills.
- A strong commitment to public service and customer service orientation.
- Ability to collaborate with others and work as a part of a team.

Additional Considerations

- A bachelor's degree.
- Experience working in academic libraries.
- Experience using OCLC WorldShare ILL and Tipasa.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

EEO Statement
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: Norfolk State University

Phone: 7578238160

Email: No Email Material Accepted

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.