Title: Program Support Technician Senior
State Role Title: Admin and Office Spec III
Hiring Range: $53,600 - $57,260
Pay Band: 3
Agency: Virginia Department of Health
Location: HENRICO HQ
Agency Website: https://henrico.gov/health/
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts.
The Richmond & Henrico Health Districts (RHHD) are on the forefront of Public Health and Population Health. Our mission is to protect health, champion equity, and partner to address local needs. We accomplish this by exposing and addressing the root causes of health disparities and protecting health through disease prevention and monitoring, providing clinical services, nutrition services, environmental health services, vital records, emergency planning, and building health equity by partnering with communities and working collaboratively across sectors. WE ARE PUBLIC HEALTH!
The Richmond & Henrico Health Districts are seeking a Program Support Technician Senior. PST Seniors independently perform technical office tasks in support of one or more programs, continuously applying policy and procedures. Characteristic duties: serve as an expert contact and information resource for one or more programs; perform the most complex tasks for program services available in a health department or district; provide information to promote access to other services; serve as lead worker to direct, advise and train others; design and direct workflow processes; research and processes claims; gather data and collect and prepare reports on program activities; develop, promote and coordinate program activities; and may provide financial/procurement support as requested.
Benefits:
The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.
This PST Senior position will mainly support the District COO, but may also be required to provide support to other members of the management team to ensure efficient and effective operations. This PST Senior will primarily work out of our Henrico County (West) Office (8600 Dixon Powers Drive), although will occasionally be expected to work from our Richmond City Office (400 East Cary St) as needed. Mileage reimbursement is available for any work-related travel. The typical work schedule is Monday-Friday, 8:00 am – 4:30 pm.
Minimum Qualifications
• Knowledge of program operations, services, policies, and procedures.
• Ability to serve as an expert resource, providing accurate information and resolving inquiries.
• Experience in designing and directing workflow processes to enhance program efficiency.
• Ability to ensure compliance with relevant regulations, policies, and procedures.
• Proficient in collecting, entering, and reviewing data for discrepancies.
• Ability to maintain records in accordance with established policies and procedures.
• Ability to generate reports and interpret data to inform program activities.
• Strong interpersonal and communication skills, verbal and written.
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e. Word, Excel, and database entry) and general office equipment.
Additional Considerations
• 2 to 3 years experience with project management to include process improvement
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Lakeema Jones
Phone: n/a
Email: Lakeema.jones@vdh.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.