Title: Collections Representative

State Role Title:

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location: Westmoreland

Agency Website: https://www.tax.virginia.gov/work-with-us

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Taxation is seeking to hire multiple Collections Representatives to work in our Collections Unit. In this role, you will provide quality customer service while assisting Virginia businesses and taxpayers with tax compliance and the proper resolution of delinquent tax liabilities.

The Collections Representatives will manage taxpayers inquires through in-bound telephone calls in a production-oriented call center environment. These positions will assist taxpayers by researching accounts and fostering a positive customer experience.
These positions may progress from individual income tax to business taxes with an opportunity for in-person collections field work.

This position is located at our central office in Richmond, VA. It is a hybrid position with 2 telework days and 3 days in the office once fully trained. The hybrid schedule will be begin once in office training has been completed.

The anticipated hiring salary for this position is commensurate with experience up to $44,192.

As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.

At Virginia Tax…

We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, but we are also the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.

What we do matters. So do you.

Minimum Qualifications

• Call center experience and knowledge of call center etiquette
• Strong computer skills to include the use and navigation of multiple systems
• Microsoft Office experience to include basic troubleshooting of common computer software programs
• Basic math and the ability to analyze financial information, researching accounts, and determine the appropriate course of action for collecting
• Effective verbal and written communication and ability to speak with customers in a professional, courteous and tactful manner

Additional Considerations

• Progressive work experience in collections, customer service, banking, and or sales in a fast-paced call center environment

Special Instructions

PageUp provides a confirmation of receipt when your application and/or résumé is submitted successfully.

Please refer to “Your Application” in your PageUp account to check the status of your application for this position.

All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.

The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.

Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3610.

Virginia Tax participates in E-verify.

Consideration for an interview is based solely on the information within the application.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: 804-786-3608

Email: hroffice@tax.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.