Title: Corrections Ombudsman Intake Coordinator (W0003)

State Role Title: Administrative and Office Specialist III

Hiring Range: $20.00 per hour

Pay Band: 3

Agency: Office of State Inspector Gen

Location: Office of Inspector General

Agency Website: www.osig.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Office of the State Inspector General (OSIG) is seeking a qualified individual for the position of Corrections Ombudsman Intake Coordinator. The Office of the State Inspector General’s Ombudsman Unit provides independent oversight of Virginia’s prison system to monitor and evaluate the health, safety, welfare, and rehabilitation of incarcerated people in state custody, and to ensure incarcerated people are treated fairly under the rules of Virginia Department of Corrections (VADOC). The Unit is entrusted by the public to process complaints, comprehensively monitor and assess conditions of confinement, conduct facility inspections, and work collaboratively with the VADOC to resolve individual complaints, address systemic issues, and report findings publicly. The primary responsibility of the Corrections Ombudsman Intake Coordinator is to support the intake of complaints and inquiries from incarcerated people in Virginia’s state prisons. The duties and responsibilities of this position include providing administrative support to the OSIG Ombudsman Unit, to include: Gathering information about complaints and inquiries for incarcerated people, families, and other members of the public who contact the unit by phone, mail (electronic and postal), and online; processing, reviewing, and triaging mail, voice messages, and email correspondence efficiently and forwarding to the appropriate parties and managing records and entering/scanning information into a shared database.

Please note that two positions will be filled from this recruitment.

Minimum Qualifications

Working knowledge of office practices and procedures. Demonstrated ability to perform data entry. Demonstrated ability to provide customer service to internal and external customers. Working knowledge and experience of computer software packages used in a business setting to include Microsoft Office Suite. Demonstrated ability to communicate effectively both orally and in writing. Demonstrated ability to create and maintain files to include electronic filing systems. Strong organizational skills and the ability to handle multiple tasks simultaneously with minimal supervision. High school graduate or equivalent.

Additional Considerations

Knowledge of state government policies and procedures; Experience in criminal justice and/or corrections systems; Experience with Pentana or similar case management system.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number of the fax cover sheet. A criminal background investigation and reference check prior to employment is required for the successful candidate. Applicants who are screened in for an interview must participate in an interview to be further considered for the position. Drug screening will be required upon employment. Also, completion of a Statement of Economic Interest at the time of employment and annually is required thereafter.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY. Please call 804-225-2131 for assistance.

“The Office of the State Inspector General is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.”

Equal Opportunity Employer

Contact Information

Name: Derek Mountford

Phone: 804-225-2729

Email: derek.mountford@dhrm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.