Title: Error Resolution Manager
State Role Title: Gen Admin Manager II
Hiring Range: Commensurate with experience
Pay Band: 6
Agency: Department of Taxation
Location: Westmoreland
Agency Website: https://www.tax.virginia.gov/work-with-us
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Taxation seeks an efficient, effective, and professional leader to serve as Error Resolution Manager in the agency’s Tax Processing Office.
The Error Resolution Manager leads a 57-member department focused on exception handling in a fast-paced production environment. The Error Resolution unit analyzes and corrects inaccuracies on submitted tax returns and payments before they can be posted to a taxpayer's account. The Error Resolution Manager will be responsible for planning, budgeting, coaching, organizing, and managing the inventory levels of all worklists, ensuring the teams are operating efficiently, and meeting goals for quality and timeliness.
Over the next several years, Virginia Tax will be replacing its core tax processing system, and the Error Resolution Manager will have a meaningful opportunity to redesign and improve processes as part of this program.
The position is located at our Westmoreland Office in Richmond, Virginia. This position is an office position and requires 5 days in the office. It is not eligible for telework.
The anticipated hiring salary is commensurate with experience up to $105,000.
As a member of the Virginia Tax team, you can expect additional benefits such as:
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.
At Virginia Tax…
We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.
What we do matters. So do you
Minimum Qualifications
Proven ability to manage operations and direct staff in a high volume, fast-paced production environment
Considerable experience with analyzing business processes or workflows to identify and implement improvements
Proven ability to manage budgets, expenditures, inventory, and purchasing timelines
Proven ability to lead and support a work environment that promotes teamwork, collaboration, employee development, and shared goals
Experience with managing and evaluating staff performance
Proven ability to lead projects and support large-scale, cross-functional initiatives at the agency level
Considerable experience developing complex spreadsheets to monitor and track a variety of metrics, forecast production volume, resource needs, and estimate costs
Excellent communication skills, both verbal and written
Additional Considerations
Experience working in local, state or federal government
Considerable knowledge of taxation and / or payment processing
Ability to work independently, demonstrate good judgment, identify risk, make recommendations, and serve as a resource to staff in resolving complex issues
Considerable knowledge of Word, Excel, and Outlook
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules and regulations.
Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. Selected candidates require a valid Driver’s License.
Pursuant to Sections 2.2-3115 and 2.22-3115 of the Code of Virginia, this position is designated to file a Statement of Economic Interests Form on or before the date the office or position is assumed and annually thereafter.
The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.
Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.
Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608.
Virginia Tax participates in E-verify.
Consideration for an interview is based solely on the information within the application and/or resume’.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Contact Information
Name: Virginia Tax Talent Acquisition Team
Phone: 804-786-3608
Email: hroffice@tax.virginia.gov