Title: Program Support Technician #00182

State Role Title: Admin and Office Spec III

Hiring Range: $33,828 - $55,105 Annually

Pay Band: 3

Agency: Virginia Department of Agriculture

Location: VDACS CENTRAL HEADQUARTERS

Agency Website: https://www.vdacs.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Agriculture and Consumer Services is seeking a Program Support Technician for the Office of Weights and Measures in the Division of Consumer Protection. This position provides administrative support to the Office of Weights and Measures by handling administrative projects, fiscal and purchasing functions, coordinating registration programs, maintaining files, records, and reference materials, and complaint intake. Duties include point of contact for all program procurement and billing, including processing purchases in eVA and using a small purchase charge card; routine administrative duties for the program including answering telephones and emails from the public, intake of complaints, travel vouchers, vehicle mileage, maintaining files; registration and licensing of cotton handlers, service agencies and technicians, and public weighmasters. This position involves considerable interaction via telephone and/or email with Virginia’s weights and measures industries and the general public to communicate program services and regulatory requirements. Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth’s telework policy.

Minimum Qualifications

Knowledge of standard office practices and procedures as well as basic bookkeeping principles involving billing and purchasing. Exceptional computer skills and proficiency using all standard software applications, specifically MS Office (word processing, spreadsheets, database). Ability to communicate effectively with the public and to work with fellow employees in a professional and courteous manner; to prepare written reports and correspondence; to purchase and procure supplies and equipment; to maintain a variety of filing systems; to interpret and understand policies and procedures; to enter and maintain a database of technical information; process registrations; and to work with minimal supervision. Exceptional customer service and oral/written communication skills to include complaint intake. High School Diploma or equivalent required

Additional Considerations

Current or recent experience supporting regulatory or compliance programs and/or supporting staff working in a state government office, to include state procurement procedures, current/recent experience working in a similar type of position that involves complaint intake, accounting and billing principles; database maintenance; and heavy customer service preferred. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for this education and experience.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Immigration Reform and Control Act requires that before we can legally employ an individual, we must verify both the identity and employment authorization of the individual. VDACS uses Form I-9 to satisfy this requirement. Form I-9, instructions, and the List of Acceptable Documents can be found at https://www.uscis.gov/i-9. VDACS does not offer sponsorship for employment purposes; therefore, the selected candidate will need to be able to provide acceptable documents in accordance with Form I-9 (use link above for more details). Additionally, VDACS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For additional assistance with this requirement, please contact hr.vdacs@vdacs.virginia.gov.

Final candidate must successfully complete a fingerprint-based criminal background check.

If you have been affected by DHRM Policy 1.30 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

Contact Information

Name: Human Resources

Phone: N/A

Email: hr.vdacs@vdacs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.