Title: Program Consultant Senior, #W1954

State Role Title: Prog Admin Specialist II

Hiring Range: $68,000 - $78,000 per year (salary commensurate with experience)

Pay Band: 5

Agency: Department of Social Services

Location: DCSE ROANOKE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 251,000 cases to ensure that child support payments of $590M million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments.

Virginia’s children need both financial and family support to grow and thrive. Children with actively involved parents perform better in school, have high self-confidence, and generally achieve greater success in life.

DCSE’s mission is to promote strong, self-reliant families by delivering child support enforcement services, as provided by law, through the location of noncustodial parents, establishment of orders, enforcement of orders, collection of child support, and distribution of child support.

Program Consultant Senior assists the Director or Manager to ensure the directives and mission of the Child Support Enforcement Program, and all applicable laws and policies are met.

Program Consultant Senior
• Serves as an active member of the assigned office’s leadership team.
• Participates in task forces, workgroups, committees, or other bodies as delegated.
• Assists with child support policy by recommending, drafting, developing and researching proposals in order to further the mission of the program and support the assigned office.
• Researches, analyzes, evaluates state and federal policy and training matters for the Director or Manager, utilizing professional judgment and decision-making ability to make recommendations for the program at an executive level.
• Consequence of error would be significant, far-reaching and have a negative impact on the program’s legal standing and federal compliance.
Program Consultant Senior will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

• Ability to apply problem-solving techniques to a variety of situations
• Ability to analyze and access district activity/productivity
• Ability to interpret and apply federal and state laws, policies, procedures and regulations.
• Ability to analyze and apply complex federal and state legislation and ability to plan, implement and evaluate legislation; ability to plan, implement and prioritize work.
• Understanding of collection techniques and budgetary practices.
• Strong organizational and analytical thinking skills.
• Comprehensive working knowledge of the complex statewide Child Support Enforcement program and the federal child support system and policies and a thorough understanding of the important role the program plays in ensuring self-sufficiency and family well-being.
• Ability to deal with complex and critical issues and to manage multiple projects or assignments in a timely manner with minimal detailed supervision.
• Ability to fulfill the needs of internal and external customers, providing timely resolutions and working with a diverse clientele.
• Ability to collaborate, communicate and work cooperatively with others within and outside the department.
• Ability to establish and foster cooperative and cordial relationships with individuals and agencies
• Excellent oral and written communication skills.
• Ability to solve problems, manage multiple assignments and use time management skills to prioritize workload as needed.

Additional Considerations

Not Applicable

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth’s Teleworking policy.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date.

The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.

VDSS does not provide sponsorship.

VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (PageUp) employment site when you apply.

Contact Information

Name: VDSS - Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.