Title: Deputy Area Service Delivery Manager (Eastern Shore)
State Role Title: Prog Admin Specialist II
Hiring Range: $60,000 - $80,000 annually
Pay Band: 4
Agency: Department of Workforce Development and Advancement
Location: EASTERN SHORE
Agency Website: VirginiaWorks.gov
Recruitment Type: General Public - G
Job Duties
Assists the Area Service Delivery Manager (ASDM) in planning and directing the consistent and appropriate delivery of Virginia Works programs and services in the American Job Centers located in the designated Workforce Area. Works with the ASDM to effectively manage the daily office activities related to program, resource and performance management; staffing and professional development; operations; customer service and relations; technology and equipment; employer outreach and job services; and mandatory reporting. Ensures the implementation of the goals and objectives of the Service Delivery Division within the designated office, which operationally focuses on helping Virginia’s employers connect with the workers that they need to do business. As a key liaison to the business community, promotes agency services and programs; recommends process improvements; conducts employer outreach and training; makes presentations; serves on committees and/or boards; and participates in promotional and educational events
Minimum Qualifications
• Knowledge of employment, workforce and job services; management principles and practices; quality assurance standards; the relevant business community and economic indicators; and service delivery models.
• Strong interpersonal, leadership, decision making, facilitation, team building, and computer skills (e.g., MS Office Professional).
• Demonstrated ability to supervise, mentor and train staff; manage daily operations, complex problems, and administrative functions (budget/procurement/IT/ facilities/HR); conduct training and make presentations; contribute to a team environment; build and maintain positive working relationships and partnerships; implement policies and procedures; collect, analyze and report data; and provide technical assistance.
Additional Considerations
• Knowledge of employment service issues related to Wagner-Peyser and the Workforce Innovation and Opportunities Act of 2016; state and federal requirements related to workforce services programs; governmental operations; and unemployment insurance programs.
• Experience working as an office manager, managing workforce programs and administrative operations.
• Certified Workforce Development Professional (CWDP) or related certification.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Virginia Works (DWDA) is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
The Department of Workforce Development and Advancement is an Equal Opportunity Employer/Program, and a Virginia Values Veterans certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.
Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. DWDA does not provide relocation assistance, and no salary will be offered or negotiated outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.
For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.
The DWDA does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: DWDA will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: VEC Shared Services Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.