Title: Dispatcher Senior DSP03026
State Role Title: Emergency Coordinator II
Hiring Range: Negotiable and commensurate with experience.
Pay Band: 4
Agency: Department of State Police
Location: Appomattox, VA
Agency Website: vsp.virginia.gov
Recruitment Type: Agency Only - A
Job Duties
Applicants hired into this position who are not currently VA state government employees are eligible for a $5,000 sign-on bonus upon hire with signature of a 12-month agreement.
Applicants hired into this position who are currently working for VA state government are eligible for a $5,000 retention bonus after 10 months of successful service with signature of an agreement for an additional 12-months of service. Current Virginia State Police employees working in a Dispatcher function are not eligible for a retention bonus.
About the Position:
The Virginia State Police (VSP) is seeking to hire a Dispatcher Senior at our Division 3 Headquarters in Appomattox, Virginia. The job duties for this position include but are not limited to:
• Serving as a shift lead in the Division III Communications Center.
• Providing assistance to law enforcement and emergency personnel, the public, and the media within Division III.
• Providing support, guidance, and training to other dispatchers and call takers within the Communications Center to help them perform their duties effectively and proficiently.
• Operating within a specific geographic area by sending and receiving information and sending emergency assistance or service equipment to assist law enforcement personnel or the public.
• Operating a variety of equipment.
• Maintaining logs and records.
• Accessing information through various systems/databases including CAD, VCIN, NCIC, NLETS.
• May work rotating shifts and is considered essential personnel.
About the Agency:
We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!
VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.
Minimum Qualifications
• Knowledge:
• Operations of a State Police communications center.
• Computer Aided Dispatch (CAD) communications equipment.
• Multi-use system phone lines.
• Department policies and procedures, rules and regulations pertaining to emergency communications equipment and operations.
•Skills:
• Operating computers and using Microsoft software applications.
• Operating a variety of communication equipment, including radio transmitters and receivers; computerized communication terminals; keyboards; and multi-line telephone equipment.
•Abilities:
• Monitor operations to ensure efficient and continuous operation in compliance with Department Policy.
• Monitor entries, inquiries, and retrievals in CAD, VCIN/NCIC and National Law Enforcement Telecommunications System (NLETS) according to established procedures.
• Maintain records and logs.
• Lead and provide guidance, training and formal instruction to shift personnel.
• Effectively communicate with the public and Department employees, especially in stressful situations.
• Work in a high pressure, high stress, high volume environment, and exercise sound judgement under stress, prioritizing multiple responsibilities.
• Communicate effectively orally and in writing in English.
• Work effectively independently and as a member of a team.
• Work holidays, weekends and rotating shifts.
•Must be a CCT Trainer for new employees.
•Graduation from high school or equivalent.
•Prior experience as a police/emergency service dispatcher.
•Must be eligible to become Virginia Criminal Information Network (VCIN) certified which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.
Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on August 19, 2025. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.
PageUp provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Talent Acquisition & Employee Relations Section of the Human Resources Division at civilianemployment@vsp.virginia.gov.
It is the policy of the Department of State Police (the Department) to assure equal employment opportunity to all applicants for employment and current employees. The Department strongly prohibits discrimination based on race, sex, color, national origin, religion, sexual orientation, gender identity or expression, age, military status, political affiliation, disability, genetic information, ethnic background, pregnancy, and childbirth.
This policy shall be adhered to in all facets of Departmental employment practices. It is not the intent of this policy to permit or require the lowering of bona fide job requirements or qualification standards to give preference to any applicant for employment or employee. Affirmative measures shall be taken to recruit and retain qualified individuals at all levels of the Department and to embrace and foster diversity, opportunity, and inclusion in the workplace.
REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST
(V)alor (S)ervice (P)ride
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.