Title: Program Support Tech, Data Integrity (00024)
State Role Title: Admin and Office Spec III
Hiring Range: $43,050 -$49,508
Pay Band: 3
Agency: Department of Motor Vehicles
Location: DATA INTEGRITY WORK CENTER
Agency Website: www.dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
The VA Department of Motor Vehicles is looking to hire a Program Support Technician for a position with our Data Integrity work center.
The Data Integrity Program Support Technician will be responsible for maintaining the accuracy and integrity of DMV records by processing, analyzing, and verifying data. The role includes managing financial settlements, ensuring compliance with DMV policies, and resolving complex record discrepancies. This position also supports internal and external customers by addressing inquiries and improving operational workflows to enhance data quality and efficiency.
This role requires advanced analytical and problem-solving skills to process and resolve complex data discrepancies while adhering to DMV policies, confidentiality protocols, and regulatory requirements with high attention to detail, the ability to manage multiple priorities in a fast-paced environment, and effective collaboration with internal and external stakeholders.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Minimum Qualifications
•Proficiency in data entry, data auditing, and record maintenance with strong attention to detail and accuracy.
•Familiarity with Microsoft Office Suite, including Word and Excel.
•Experience with database systems or data management tools.
•Strong written and verbal communication skills to interact effectively with internal teams, external stakeholders, and customers.
•Experience in problem solving to identify and resolve data discrepancies.
•Experience managing high-volume, time-sensitive tasks while maintaining quality and compliance.
Additional Considerations
•Working knowledge of DMV systems, such as OnBase or other document management platforms.
•Familiarity with state and federal regulations impacting DMV operations and data security.
•Ability to identify trends and recommend operational enhancements to improve data integrity and efficiency.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s). Requirement to have a valid driver’s license with no more than six demerit points.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 804-367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.