Title: Business & Quality Assurance Analyst - EF140

State Role Title: Info Technology Specialist III

Hiring Range: $86,500 - $94,500

Pay Band: 6

Agency: Department of General Services

Location: Monroe Building

Agency Website: https://dgs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of General Services (DGS) is looking for an experienced and detail-oriented Business QA Analyst to support our mission of service excellence across the Commonwealth of Virginia. This role is ideal for a motivated professional who thrives in a fast-paced, collaborative environment and enjoys solving complex business problems with technical solutions.

Reporting to the BA/QA Manager, the Business QA Analyst serves as a key liaison between the Information Systems & Services (ISS) division and business units. The role involves analyzing business workflows, supporting system improvements, documenting requirements, and performing software testing. You’ll help ensure system upgrades, enhancements, and data-driven improvements meet both technical and business needs. Primary responsibilities will include, but are not limited to:

• Serve as a liaison between ISS and business units to gather requirements and support system solutions.
• Analyze current business processes and identify improvements or system enhancements.
• Create and maintain technical documentation, including requirements, workflows, and test plans.
• Develop and execute test scripts for system upgrades, patches, and new feature rollouts.
• Participate in system refreshes, upgrades, and troubleshooting efforts.
• Support disaster recovery planning and ensure systems stay compatible with modern technologies.
• Respond to end-user requests for corrections, enhancements, or assistance.
• Coordinate production modifications and document results.
• Ensure compliance with administrative policies and procedures.
• Provide ongoing support through effective documentation for user, operational, and project needs.

Minimum Qualifications

• Experience working as a Business Analyst in fields such as HR, Finance, Procurement, Real Estate, Facilities Management, or Laboratory Science.
• Applied knowledge and experience with change control and release management processes.
• Experience with requirement elicitation for software systems and applications using interviews, document analysis, observation, or similar methods.
• Experience in system and business documentation such as process and data flow diagrams, user and functional requirement documents, and business cases.
• Experience creating and executing test plans and conducting manual and/or automated testing to include system, regression, and QA testing.
• Demonstrated experience conducting gap analysis to identify differences between as is and to-be states of business processes and system functionality.
• Experience with data mapping, data integration, or working with structured data.
• Strong written and verbal communication skills, able to work with technical and non-technical staff.
• Proficient with MS Office products including Microsoft Word, Excel, Visio, PowerPoint, Teams, and SharePoint.
• Experience creating training documentation and conducting training sessions for technical staff or end users.
  
  

Additional Considerations

• Ability to use SQL to write queries
• Experience with one or more of the following applications – LIMS, eVA, Peoplesoft Finance, Asset works
• Experience with Gemini/Dev Ops, or other issue tracking/testing software
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position...

The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application. Online applications should be submitted via jobs.virginia.gov. Fax, e-mail, or mail applications will not be accepted. For assistance or computer access, please visit your local Virginia Employment Office or contact our office jobs@dgs.virginia.gov or 804-786-3910. 

You will be provided a confirmation of receipt when your application has been successfully submitted. Applications will continue to be accepted until a suitable pool of candidates is received, but this position may be closed at any time after September 10, 2025. Please refer to the “Your Application” page in your account to check the status of your application for this position. Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.   

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. The selected candidate must pass a [fingerprint-based] criminal background check.

Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights.

The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply. 

Contact Information

Name: DGS Human Resources

Phone: 804-786-3910

Email: jobs@dgs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.