Title: Resident Engagement Supervisor

State Role Title: Security Officer IV

Hiring Range: $58,067 - $66,964

Pay Band: 3

Agency: Department of Juvenile Justice

Location: Bon Air JCC

Agency Website: https://www.djj.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Juvenile Justice (DJJ) protects the public by preparing court-involved youth to be successful citizens. DJJ is committed to excellence in public safety by providing effective interventions that improve the lives of youth, strengthening both families and communities within the Commonwealth

We are hiring a Resident Engagement Supervisor who will be responsible for overseeing and guiding a team of Resident Engagement Coordinators, ensuring they effectively implement best practices in supervision, security, and treatment. Lead the daily facilitation and implementation of the facility-wide PBIS program which includes managing resident incentives, activities, and the incentive room. Enhance positive youth outcomes and uphold operational excellence.

Work schedule: Monday - Friday, 11 AM - 8 PM, two Saturdays per month

Core Responsibilities: (Not limited to)

• Administrative Duties-HR Management - Appropriately monitors and reports timekeeping and leave records, and ensures appropriate notification of new hires, separating employees, and employees on extended leave of absence(s). Disciplinary actions are properly documented and reviewed. Interviewing, selection, and hiring of employees is conducted in accordance with policy and law; employees are oriented and trained to effectively accomplish their work.
  
• Administrative Duties-Capital Resource Management - Effectively manages costs for overtime, wage employment, and contractual services by maximizing the use of resources, scheduling effectively, and delegating and distributing workloads appropriately.
  
• PBIS Program Leadership & Management - Observes the daily facilitation and implementation of the facility-wide PBIS program, ensuring its consistent application across all shifts and units. Coordinate various facility-wide activities and special programs designed to support and reinforce the PBIS framework and promote positive resident behavior. Monitor PBIS data, analyze trends, and recommend program adjustments to enhance resident engagement and behavioral outcomes.
  
• General Juvenile Record/BADGE Duties - Handle confidential and sensitive juvenile information in accordance with laws, policies, and DJJ guidance, including encrypting emails containing sensitive information (e.g., §16.1-223, §16.1-300, 6VAC35-160, 6VAC35-170).
  
• Team Supervision & Development - Coordinators, enhancing their skills in resident management, group facilitation, conflict resolution, and intervention techniques. Conduct regular performance evaluations, identify training needs, and facilitate professional development opportunities for the team. Manage staff scheduling, leave requests, and ensure adequate coverage for all engagement activities and PBIS implementation. Address staff conflicts and performance issues effectively and professionally, demonstrating patience and perseverance. Provide empathetic and emotionally stable support to both staff and youth, particularly during challenging situations.
  
• Security & Treatment Integration - Ensure Resident Engagement Coordinators consistently apply best practices in supervision, security, and management of services. Guide staff on the appropriate use of verbal and physical intervention techniques, ensuring proficiency and adherence to policy. Ensure staff maintain considerable knowledge of security procedures and actively contribute to maintaining a safe environment. Coordinate and collaborate with interdisciplinary team members (e.g., behavioral services, education, security, case management) to comprehensively deliver programming and integrate engagement strategies with individual treatment plans.
• Application & Reporting - Review and evaluate records and reports prepared by RECs, ensuring accuracy, completeness, and compliance with documentation standards, demonstrating strong attention to detail.

Essential Skills: (Not limited to)

• Strong ability to coordinate and collaborate with multidisciplinary team members to achieve integrated resident care and facility goals.
  
• Skilled in conflict resolution, verbal de-escalation, and appropriate physical intervention.
  
• Considerable knowledge of the principles, techniques, and practices of group facilitation, enabling effective leadership of youth groups.
  
• Attention to detail, patience, perseverance, ability to be empathetic, and emotionally stable when providing support to staff and youth.
  
• Demonstrated ability to communicate effectively orally and in writing, and to review and evaluate records and reports.
  
• Proven ability to work independently, effectively plan, organize, and supervise residents and staff.
  
• Directly overseeing the daily implementation of the facility-wide PBIS program, including managing the incentive system, incentive room, and coordinating facility-wide activities that support the PBIS framework.
  
• Providing direct supervision, coaching, and mentorship to Resident Engagement Coordinators (RECs); conducting performance evaluations; facilitating professional development; managing staff schedules; addressing conflicts; and providing empathetic support to staff and youth.
  
• Ensuring RECs apply best practices in supervision, security, and resident management; guiding staff on intervention techniques; ensuring knowledge of security procedures; and collaborating with interdisciplinary teams for integrated programming delivery.
  
• Ensuring staff apply knowledge of adolescent development, intellectual disabilities, and mental health disorders; overseeing the planning and supervision of residents by RECs; reviewing/evaluating records and reports for accuracy and compliance, and PBIS implementation fidelity.
  

Minimum Qualifications

• Experience supervising, coaching, and developing a team.
  
• Considerable knowledge of the principles, techniques, and practices of safety, treatment, and management of services in a secure residential environment for juveniles.
  
• Knowledge of adolescent development, behavior, intellectual disabilities, and common mental health disorders affecting court-involved youth.
  
• Considerable knowledge of security procedures, institutional policies, and their practical application in daily operations.
  
• Experience supervising and interacting with at-risk or adjudicated youth.

Additional Considerations

• Demonstrated experience with PBIS or similar behavior management systems.
  
• Current certification in First Aid, CPR, and crisis intervention techniques (e.g. Handle with Care, CPI, PMCS), or ability to obtain within a specified timeframe.
  
• Direct supervisory experience over staff in a similar environment

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application Process:
Individuals desiring to be considered for this position must submit a completed employment application or you may attach a resume before the position’s closing date. Applications received after the closing date will not be considered. Applications sent through postal mail, email, or fax will not be considered.

Applicants are encouraged to be specific regarding job-related knowledge, skills, and abilities.
You will be provided an email confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application. Status updates will not be provided via telephone or email.

Background & Pre-employment Screenings:
Selected applicants are subject to a background investigation and pre-employment drug screen. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (if required and relevant to employment); credit checks; and other checks based on the position.

Pre-employment medical screenings are required for some DJJ positions.



Reference Check: At least two references' names and contact information will be required from all finalists who advance in the selection process.

Driver License: A valid driver’s license is required of DJJ employees to operate a state-owned or leased vehicle.

Supplemental Questions:
You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Lay off Policy 1.3:
If you have been impacted by the DHRM Policy 1.3 layoff and have a valid Interagency Placement Screening Form (Yellow Card) or Preferential Hiring Form (Blue Card), it is necessary to submit the card before the closing date for this position. You can include the Card as an attachment with your state application.

DJJ Welcomes Veterans:
DJJ is committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible to receive additional leave accruals based on their total years of service in the military, National Guard, or Reserve. If applicable, please submit form DD-214 with your state application.

The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.

Reasonable Accommodations: Reasonable Accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact our Human Resources Department for further assistance.

Equal Opportunity Employer: The Department of Juvenile Justice practices fair and equal employment opportunities to all employees and applicants in accordance with applicable laws and regulations. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce. Qualified individuals with disabilities are encouraged to apply. It is our goal to foster a culture that demonstrates the principles of civility, diversity, opportunity, and inclusion.

Contact Information

Name: DJJ Talent Acquisition Team

Phone: Please email your questions to Porsha.Lewis@djj.virginia.gov

Email: Porsha.Lewis@djj.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.