Title: IT Support Service Manager - #WWRW0432
State Role Title: Info Technology Specialist III
Hiring Range: Anticipated starting salary: up to $110,000
Pay Band: 6
Agency: Dept for Aging & Rehab Svcs
Location: Wilson Wkfc Rehab Ctn
Agency Website: https://www.wwrc.virginia.gov/
Recruitment Type: General Public - G
About the Agency:
The mission of the Department for Aging and Rehabilitative Services (DARS) Information Technology Division is to provide exceptional customer service, build strong partnerships, and create innovative solutions for our customers, partners, and stakeholders. Our goal is to promote excellence in our service delivery product; while ensuring we adhere to and comply with all Commonwealth of Virginia technology standards, policies, and procedures.
Job Duties:
The DARS Information Technology Division is seeking an experienced IT Lead Network Manager to oversee the design, implementation, and support of our enterprise network infrastructure. In this role, you will lead network engineering projects and support, manage network operability and performance, ensure network security and scalability, provide mentoring and managing the WWRC DARS IT engineering support staff, and ensure a high level of customer service and service delivery is provided to all staff and clients at WWRC.
This position will report directly to the DARS IT Director and will assist with the administration and governance of the DARS IT Engineering Support Team and support duties at the Wilson Workforce Rehabilitation Center in Fishersville VA.
Job Duties (including but are not limited to):
• Lead the planning, configuration, and administration of WWRC LAN, WAN, and VPN systems
• Oversee installation, testing, troubleshooting, and maintenance of network hardware (routers, switches, firewalls, wireless access points, etc.)
• Monitor and analyze network performance, ensuring high availability and minimal downtime
• Implement and enforce network security measures, including firewalls, intrusion prevention, and access controls
• Develop and maintain network documentation, diagrams, and standard operating procedures
• Provide escalation support for complex network issues, ensuring timely resolution
• Mentor and assign tasks to the WWRC network engineers and IT staff
• Collaborate with vendors and DARS cross-functional teams on infrastructure upgrades, project, and network issues
Minimum Qualifications:
• Some experience as an IT Systems or Network Engineer or Analyst and/or similar roles and responsibilities
• Considerable progressive responsible IT systems or network engineering experience, with some experience in an IT leadership role
• Strong expertise with Cisco, Juniper, Microsoft, or equivalent enterprise networking and VPN platforms and applications
• Strong proficiency with network servers, switches, routers, firewalls, and wireless access point hardware and devices
Skills/Abilities:
• Strong attention to detail, organization and time management skills
• Forward thinking skills; ability to implement corrective actions to resolve issues, ability to interpret and apply policies and procedures
• Ability to communicate with others effectively both orally and in writing
• Strong problem-solving, analytical, and communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent written and verbal communication skills
Education/Certification/License:
• Must have and maintain a valid driver’s license and meet agency driving eligibility requirements, as frequent travel to customer/partner offices is required
Additional Considerations:
Active work experience working with Commonwealth of Virginia Executive Branch agencies and/or the Virginia Information Technology Agency in an IT support role.
Special Instructions:
This has been designated a sensitive position under Va. Code § 2.2-1201.1.
A fingerprint-based criminal history check will be required of the finalist candidate.
Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact recruitment@dars.virginia.gov for assistance.
Minorities, Individuals with disabilities, Veterans, AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply.
To Apply:
Equal Opportunity Employer State applications will only be accepted as submitted online by 11:55 p.m. on the closing date through the Commonwealth of Virginia’s New Recruitment Management System. Mailed, emailed, faxed, or hand-delivered applications and/or résumés will not be accepted. PageUp will provide you with a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information:
Name: Human Resources
Email: Recruitment@dars.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.