Title: 04138 DMV Customer Service Generalist -Fredericksburg CSC
State Role Title: Admin and Office Spec III
Hiring Range: Starting at $41,000 - Prior relevant experience at DMV may increase the salary up to $43,000
Pay Band: 3
Agency: Department of Motor Vehicles
Location: FREDERICKSBURG/SPOT CSC
Agency Website: www.dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
Join the Virginia DMV Team as a Customer Service Generalist at the Fredericksburg Customer Service Center!
Are you a service-driven professional looking to grow your career with an organization that values trust, respect, and teamwork? This is your opportunity to make a meaningful impact by helping Virginians access essential services every day.
As a Customer Service Generalist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include, but not limited to:
- Communicating DMV policies, procedures, and regulations effectively
- Issuing identification cards and processing customer applications
- Administering vision screenings, knowledge exams, and in-car road tests
- Handling a variety of vehicle registration, titling, and tax/fee collection services
- Managing cash and credit card transactions with accuracy and professionalism
Why you should join us?
We provide a supportive, training-focused environment to help you succeed. In addition to professional development and career growth opportunities, we offer:
- Competitive salary
- Excellent health and retirement benefits
- Twelve paid holidays per year
- Paid annual, sick, and family/personal leave
- Deferred compensation plans
Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth. Our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—guide everything we do.
Minimum Qualifications
• Proven ability to provide face-to-face customer service, addressing needs and concerns professionally and courteously.
• Proficiency in operating computer systems, databases, and other equipment necessary for DMV operations.
• Knowledge of basic accounting principles, including transaction reconciliations.
• Ability to interpret, explain, and apply complex statutes such as the Virginia Motor Vehicle Code, as well as other laws, rules, regulations, policies, and procedures.
• Adaptability to frequent changes in statutes, policies, and procedures.
• Strong analytical skills to review records, files, and documents, reaching logical and legal conclusions.
• Ability to work effectively under pressure during peak workload periods.
• Excellent teamwork and collaboration skills, with the ability to communicate effectively with diverse customers and colleagues.
• Ability to complete required training and perform work tasks at various workstations within the CSC as assigned.
• Operational proficiency to utilize all necessary tools and equipment efficiently.
Additional Considerations
• Knowledge of DMV policies and procedures related to licensing, registration, titling, and compliance with the Privacy Protection Act.
• Familiarity with public sector operations, including state agency procedures and government regulations.
• Previous experience mentoring or training staff in a professional environment.
• Previous experience with DMV operations or a similar regulatory agency.
• Comprehensive experience mentoring or guiding team members in a professional setting.
• Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
• Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 703-530-3565
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.