Title: Common Interest Community Ombudsman
State Role Title: Compliance Manager III
Hiring Range: $110,000 - $130,000
Pay Band: 6
Agency: Dept of Prof & Occup Reg
Location: DPOR Main Office
Agency Website: www.dpor.virginia.gov
Recruitment Type: General Public
Job Duties
The Department of Professional and Occupational Regulation (DPOR) is seeking
a dedicated professional to join our team as the Common Interest Community
Ombudsman. The Office of the Common Interest Community Ombudsman (OCICO)
provides valuable assistance to common interest community association owners,
board members, legislators, and the public in navigating legal and regulatory
procedures related to common interest communities. As the Common Interest
Community (CIC) Ombudsman, you will play a crucial role in facilitating the
understanding of CIC laws and regulations and resolution of complaints involving
members and executive boards of common interest communities. This position
involves receiving notices of final adverse decisions, issuing determinations,
answering inquiries, preparing annual reports for the General Assembly, and
offering referrals to alternative dispute resolution services. Additionally, you
will be responsible for monitoring changes and providing input on CIC laws and
regulations and representing the OCICO and agency at various CIC outreach
forums. By statute, you must have an active Virginia law license and be in good
standing with the Virginia State Bar. Hiring Range: $110,000.00 - $130,00.00.
Core Responsibilities:
• Manage the Office of the Common Interest Community Ombudsman by assisting members in understanding their rights and the processes available to them according to the laws and regulations governing common interest communities.
• Respond to inquiries from citizens, members, licensees, attorneys, board staff, the general public, other government entities and DPOR employees, by telephone, mail, electronic mail, and in person.
• Monitor federal and state laws related to common interest communities, prepare information related to common interest communities for the Director or CIC Board, and prepare an annual report for the General Assembly reviewing the annual activities of the Office of the Common Interest Community Ombudsman.
• Ensure that the CID Director is promptly apprised of issues related to common interest communities, and discusses any complex, difficult, or unusual matters with the Deputy Director.
• Supervise the Office of the Ombudsman staff to ensure compliance with all agency policies and procedures, and with the law and regulation governing both the department and the boards.
Working for the State affords you many benefits, and here are just a few:
• Affordable and comprehensive health benefits.
• Student loan repayment assistance dependent on your eligibility
• 13 paid state holidays.
• Time off to volunteer as well as vacation, sick and personal leave.
• Participation in the VRS retirement system.
As part of The Department of Professional and Occupational Regulation (DPOR), you will play a critical role in the economic vitality of Virginia by helping qualified people start businesses and work in their chosen fields. DPOR is an executive branch agency under the Secretary of Labor for the Commonwealth of Virginia. Our regulatory boards are comprised of practitioners and citizens appointed by the Governor and are responsible for regulating certain professions and occupations, ranging from architects and contractors to cosmetologists and professional wrestlers. We protect the public by verifying minimum competency, investigating complaints, and upholding professional compliance with state laws and regulations.
TELEWORK OPTIONS: Please note that this position may be eligible for limited telework and is not a full-time telework position. Upon hire into this position, the agency requires the incumbent to be in the position for 90 days before a specific telework schedule may be submitted for consideration.
Minimum Qualifications
• Demonstrated ability to work independently, to supervise and train staff, and to establish effective working relationships with a variety of groups, individuals, stakeholders, government officials, and agencies.
• Demonstrated ability to develop and implement procedures and processes, and to identify and analyze problems and formulate solutions.
• Proven ability to effectively manage and conduct meetings, studies, and assist with investigations.
• Considerable knowledge of laws and regulations related to common interest communities, boards, professions, occupations, and the Administrative Process Act.
• Strong computer skills, including word processing, spreadsheets, and internal databases/database management.
• Well-developed ability to compose clear, concise, and grammatically correct documents.
• Well-developed oral and written communication skills, interpersonal and public relation skills, and a strong commitment to customer service, including the ability to testify or respond to questions concerning the law, regulations, procedures and legislation.
• Demonstrated ability to facilitate and promote communication among opposing parties.
• Ability to compile and maintain statistical data.
Additional Considerations
• Significant experience in a regulatory environment preferred.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
CONFIRMATION: You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
STATEMENT OF ECONOMIC INTEREST: The successful applicant will be required to complete an annual Statement of Economic Interests.
SUPPLEMENTAL QUESTIONS: You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions will disqualify you from further consideration.
VETERAN STATUS: When applying for this employment opportunity, if you indicate you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov or via fax to (833) 654-4240 prior to the job posting closing.
LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card by attaching it to your submitted application, or you may send it to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.
ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.
ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand delivered applications or resumes.
BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include local agency checks, criminal record check, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.
LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.
Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.
DPOR is an Equal Opportunity Employer
Contact Information
Name: Human Resources
Phone: 804-367-8500
Email: personnel@dpor.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.