Title: Technology Support Specialist

State Role Title: IT Support Specialist II

Hiring Range: $35.10 - $45.46

Pay Band: 5

Agency: Department of Juvenile Justice

Location: Bon Air JCC

Agency Website: www.djj.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Juvenile Justice (DJJ) protects the public by preparing court-involved youth to be successful citizens. DJJ is committed to excellence in public safety by providing effective interventions that improve the lives of youth, strengthening both families and communities within the Commonwealth.

The role of the IT Support Specialist is to provide Tier I & Tier II support for the DJJ IT Facility Service Desk. Maintain, troubleshoot, repair, and update software and hardware as necessary to support DJJ initiatives. Provide technical advice and guidance on complex IT problems impacting business units such as Residential, Facilities, Medical, and Education. This position must be able to perform with minimal direct supervision.

Job responsibilities include, but not limited to:

• Ability to troubleshoot and resolve issues with network devices, desktop hardware and various operating systems and associated software in a LAN / standalone environment.
  
• Ability to develop and conduct training.
• Ability to work effectively in a team environment.

Selected individuals may need or be required to obtain certifications such as Comp TIA Net +, Comp TIA A+ within the first six months of employment.

This is an hourly/wage position and is limited to 1500 hours to average 29 hours per week in a 12-month period. This position does not include the state benefit package.

Minimum Qualifications

• Transforms incoming requests into clear, prioritized tickets, driving faster resolution and better support experiences;
  
• Working knowledge of various windows operating systems such as Windows Operating Systems, and associated products to include but not limited to Microsoft Office Suite;
  
• Knowledge of administrative and office management principles and practices;
  
• Considerable knowledge of learning software programs.

Additional Considerations

• Training and/or equivalent experience in Information Technology or related field.
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Lay off Policy 1.3: If you have been affected by DHRM Policy 1.3 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

DJJ Welcomes Veterans: DJJ is committed to hiring and retaining veterans. If applicable, please submit form DD-214 with your state application. Please include your name and the position number in which you are applying along with the DD-214.

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Status Updates/Confirmation: Once you submit your online application, you will instantly receive an application confirmation number. You may use this number to track the status of your application during the recruitment process. Please refer to your account for the status of your application. Updates will not be provided via telephone.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact our Human Resources Department for further assistance.

Equal Opportunity Employer: The Department of Juvenile Justice practices fair and equal employment opportunities to all employees and applicants in accordance with applicable laws and regulations. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce. Qualified individuals with disabilities are encouraged to apply.

Contact Information

Name: Bianca D. Stewart Williams, Talent Acquisition Consultant

Phone: 804-588-4410

Email: DjjRecruitment@djj.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.