Title: Junior Systems Analyst

State Role Title: Salary Non-Specified

Hiring Range: Minimum starting salary $59,488 commensurate with experience

Pay Band: UG

Agency: VA Workers' Compensation Comm

Location: RICHMOND HEADQUARTERS

Agency Website: https://workcomp.virginia.gov/

Recruitment Type: General Public - G

Are you a problem-solver who loves helping others and digging into technical issues? Join us as an entry to mid-level Junior Analyst and play a key role in supporting our internal and external applications. You’ll troubleshoot issues, write requirements for reporting needs, and communicate information clearly between technical and non-technical users.

We're looking for someone analytical, self-driven, and customer-focused, with strong communication skills and a willingness to learn. If you are ready to grow your skills while helping teams succeed, we’d love to have you on board. 

Job Duties

The Project Management Office is seeking a detail-oriented and customer-focused Junior Systems Analyst to join our Systems Analyst team. The selected candidate will provide second-tier production support, perform systems and database analysis for reporting needs, and assist with requirements gathering, documentation, and testing. This role works closely with the Systems Analyst Supervisor and team to deliver high-quality, user-centered solutions that support the Commission’s mission.

The Junior Systems Analyst provides excellent customer service while delivering second-tier production support for the Commission’s major software applications. This role conducts systems and database analysis to develop report requirements, assists with gathering and documenting system needs, and supports testing activities. Work is performed under the guidance of the Systems Analyst Supervisor and in collaboration with the Systems Analyst team to ensure accurate, efficient, and user-focused solutions.

About the Department

The Enterprise Project Management Office (PMO) plays a vital role in advancing the Commission’s mission. Our Project Management and Systems Analyst teams ensure smooth delivery of projects, enhancements, and software releases while helping business areas improve processes and collaborate effectively with Information Systems. The PMO also manages the Cooperative Office Education Program, providing career-building opportunities for high school students across the region.

VWC Compensation Structure: 

Virginia Workers' Compensation Commission is an independent agency which allows us to have a more competitive and unique pay structure. This position is a pay grade 7 based on a 14 grade pay structure. Our positions are not classified under DHRM's pay bands.

Telework Structure: 

Our agency is currently using a hybrid model for teleworking. Our positions at this time are not 100% teleworking. All candidates would be expected to report to our Headquarters/Regional Office as requested. Telework scheduling is at the discretion of the Manager based on the business needs of the department.  Upon hire, candidates should expect to have all training and orientation conducted at the Headquarters Office.

Virginia Workers' Compensation Commission Overview: 

Led by a Senior Leadership team consisting of three Commissioners, an Executive Director and a Chief Deputy Commissioner. Our mission is to serve injured workers, victims of crimes, employers, and related industries by providing exceptional services, resolving disputes, and faithfully executing the duties entrusted to us by the Commonwealth of Virginia. Our vision is to lead the nation as the most effective and innovative state agency.  VWC employees demonstrate seven core values: innovation, respect, accountability, reliability, impartiality, integrity, and effectiveness.

We are a “Virginia Values Veterans” (V3) official certified state agency that supports Veterans and Members of the Reserves and/or National Guard.  If you are a Veteran or Spouse of a Veteran or Active Military Member, we urge you to respond accordingly on your state application.  Virginia Workers’ Compensation Commission is an Equal Opportunity Employer and we encourage diversity within our workforce.  Virginia Workers’ Compensation Commission does not provide sponsorship for employment.

VWC is the recipient of the following: 

• 2022 - 2025 Top USA Workplace
• 2021 - 2025 Top Workplace Richmond Region
• 2023 - 2025 Top Award for Mid-Sized Companies
• 2022 - 2023 Doers Award
• 2024 Manager’s Award
• 2025 Leadership Award, McGill 

Minimum Qualifications

• Strong written and oral communication skills
• Strong critical thinking and analytical skills
• Strong organization skills and attention to detail
• Demonstrated ability to work both independently and as part of a team
• Ability to perform detailed, structured analysis of complex, technical issues, and to communicate findings in layman's terms to stakeholders
• Knowledge of database modeling and retrieval of data from modeled databases preferred
• Knowledge of requirements analysis, quality assurance, and business process management methodologies preferred
• Knowledge of project management methodologies including waterfall, RUP, and Agile preferred
• Knowledge of defining and using Business Analysis best practices and requirements documentation
• Experience troubleshooting issues and researching solutions
• Experience with automated systems
• Experience communicating with a diverse group of stakeholders 
• Experience working with reports and interpreting data
• Proficiency with Microsoft applications including Outlook, Word, Excel, Visio; data entry and retrieval from computer databases; and Internet research principles

Additional Considerations

• Hands-on experience with CASPER and WENDY preferred
• Familiarity with ticket tracking software such as Footprints or JIRA and/or Microsoft SQL preferred 
• (IIBA) Certification of Competency in Business Analysis or (IIBA) Certified Business Analysis Professional certificate preferred

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Amy Habel

Phone: 804-205-3571

Email: HR.recruiting@workcomp.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.