Title: Information Technology Specialist I- Piedmont Geriatric Hospital

State Role Title: Info Technology Specialist I

Hiring Range: Commensurate with Experience

Pay Band: 4

Agency: Dept Behavioral Health/Develop

Location: Piedmont Geriatric Hospital

Agency Website: https://www.pgh.dbhds.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Piedmont Geriatric Hospital (PGH) and the Virginia Center for Behavioral Rehabilitation (VCBR) are seeking a motivated and customer-focused Information Technology Technician I to join our team. This entry-level position provides front-line technical support to clinical and administrative staff in a fast-paced state hospital environment.

This role provides troubleshooting and resolution for routine hardware and software issues involving computers, tablets, mobile devices, printers, phones, and standard workstation applications. The position supports user account management activities, including creating, modifying, and disabling accounts, and resolves access issues related to network folders, business applications, shared drives, and other operational technologies. The IT Specialist assists with installation, setup, and configuration of new hardware and software in alignment with established procedures and ensures accurate documentation and tracking of all service requests. The role also provides essential support for the facility’s electronic health record (EHR) system, including iPad and Surface Pro troubleshooting, application concerns, and printing issues. In addition, the position coordinates with VITA and approved vendors to address state-managed system or software issues requiring escalation. The IT Specialist is expected to deliver professional, customer-focused service, help manage and prioritize helpdesk tickets in the absence of senior staff, and participate in training related to new systems, hardware, or software to support ongoing operational continuity.

Minimum Qualifications

• Basic knowledge of computer hardware, software, operating systems, and standard troubleshooting principles.

• Demonstrated ability to provide clear communication and professional customer service in a fast-paced support environment.

• Ability to follow established technical procedures, document actions accurately, and escalate complex issues as appropriate.

• Ability to work both independently and collaboratively as part of a technical support team within a healthcare setting.

• Valid driver’s license is required.

Additional Considerations

Preferred:
• High School graduate with associate’s degree related to Information Technology, Computer Science, Electronics or another related field is preferred. Related educational training and/or experience may substitute for college degree.
• Extensive experience in networking and fiber optics
• Extensive experience of Computer hardware and software
• Experience working in a medical or medical related setting, corrections or corrections related setting preferred

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application Requirements: Applications and résumés for this position are accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you detail all relevant work experience clearly and specifically; we will not make assumptions about your qualifications. 

You will receive confirmation of receipt once your application and/or résumé has been successfully submitted. To check the status of your application, refer to “Your Application” in your account. 

This position is open until filled; however, applications/résumés will begin to be reviewed within five (5) days of the posting date. ***

Background Investigation: All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position. 

Under Virginia Code § 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services is prohibited from employing or using as volunteers, persons who have been convicted of specific (“barrier”) crimes or persons who may be the subject of pending (“barrier”) charges as listed under Virginia Code § 19.2-392.02.

Reasonable Accommodations: Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at 804-766-3322 during business hours (8:00 a.m. to 4:30 p.m.). 

Equal Opportunity: Piedmont Geriatric Hospital (PGH) is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy. 

Veteran Preference: Piedmont Geriatric Hospital (PGH) is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.

Contact Information

Name: Tricia Wilson

Phone: 804-518-3339

Email: tricia.wilson@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.