Title: Program Support Technician
State Role Title: Admin and Office Spec III
Hiring Range: $18.50 per hour
Pay Band: 3
Agency: Virginia Employment Commission
Location: Adjudication West
Agency Website: https://www.vec.virginia.gov/
Recruitment Type: General Public - G
**This is a non-exempt, hourly position without benefits, eligible to work up to 1,500 hours annually (May 1 – April 30). **
** This is an onsite position that reports to the office located at 1028 Sykes Boulevard, Vansant VA. This is not a remote work position.**
Job Duties
Provides administrative and programmatic support duties to Adjudication staff to address (UI) Unemployment Insurance claims and meet business needs; assigns workload to Adjudication deputy staff; processes First Level appeal and Commission appeals decisions; responds to and investigates inquiries from claimants, employers, staff, and the public to provide information and/or resolve problems or issues regarding UI benefits; provides administrative support for Adjudication Unit; and ensures agency records are effectively managed.
Minimum Qualifications
Working knowledge of basic insurance rules and regulations; interviewing techniques; and office operations, equipment and etiquette.
Strong customer service, oral and written communication, and computer skills (experience using Microsoft Office and/or similar software).
Ability to interact effectively with employers, clients and the public; discuss, interpret and apply agency standards and procedures; conduct interviews and research; use web-based applications to enter data and conduct database searches; and adapt to changing priorities and workload.
Additional Considerations
Working knowledge of the Unemployment Compensation Act and rules and regulations related to Unemployment Insurance.
Knowledge of the UI claims process and experience providing customer service, conducting interviews, and/or processing claims.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.