Title: Office Services Specialist

State Role Title: Secretaries, Except Legal, Medical, and Executive

Hiring Range: $35,000 - $43,000

Pay Band: 2

Agency: Virginia Department of Health

Location: LICENSURE & CERTIFICATION OFF

Agency Website: https://www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Office of Licensure and Certification in Richmond, Virginia is seeking an Office Services Specialist! The Office Services Specialist performs multiple office support tasks which are defined and are carried out within well-established guidelines and procedures.

Position duties include:

Customer Service
• Greets customers and directs customers to appropriate point of contact or resource
• Responds to emails, phone calls, and other forms of communication in a timely and courteous manner.

Administrative Support
• Coordinates schedules and meetings as assigned by supervisor
• Compiles and inputs established data into database as directed by supervisor
• Reviews documents, applications and/or forms for completeness

Records Maintenance
• Maintains files in accordance with established guidelines and procedures
• Pulls and files records for scheduled appointments/meetings
• Prepares/organizes files according to office/VDH procedures
• Reviews documents to assure forms are complete and filed in appropriate order


May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training.

Minimum Qualifications

• Ability to use clear and appropriate communication skills, providing information to varying audiences/customers
• Experience working in an office setting
• Knowledge of and experience with basic computer processing and data entry skills
• Proven experience prioritizing tasks and organizing time efficiently

Additional Considerations

*Extensive knowledge of business administration
*Considerable experience performing a variety of support functions in a business or public sector environment.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

Contact Information

Name: Beshaun Judkins

Phone: N/A

Email: beshaun.judkins@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.