Title: Treatment Mall Coordinator

State Role Title: Direct Service Associate III

Hiring Range: $38,630 - $53,309

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location: Catawba Hospital

Agency Website: https://dbhds.virginia.gov/facilities/catawba/

Recruitment Type: General Public - G

Job Duties

TREATMENT MALL HALL MONITOR
• Direct patients to assigned groups.
• Complete patient counts on the hour
• Assist with redirection of patient behaviors as needed.
• Contact units via telephone for updates as needed.
• Facilitate staff and patient movement during emergent events (e.g. Code Red, Code Green, Code White, Medical Alerts.)
• Coordinate and aid in transport of patients to and from the Treatment Mall.
• Monitor groups and respond to radio calls for assistance.
• Track the late arrivals and early departures of patients to and from the Mall.
• Assist with special events as assigned
• Be present on the Treatment Mall in the morning and afternoon to allow time to print group sheets, make sure group rooms are prepared and assigned, and waiting on patients to arrive 15 minutes before their assigned arrival time.
• Complete safety checks of all door alarms and group spaces prior to and following patient arrival/departure.
• Locking and unlocking bathroom facilities on Treatment Mall.
• Copy and pasting patient group schedules into the EHR.
• Other Mall duties as assigned.
• Holiday coverage as assigned.

VOLUNTEER SERVICES/DEPARTMENTAL SUPPORT
• Organize, sort, and hang up clothing donations in the clothing closet.
• Complete work orders as needed for treatment mall facilities.
• Order supplies (e.g. journals) for treatment mall utilization.
• Maintain clean and organized spaces, including group rooms, storage spaces, halls and clothing closet.
• Provide patients clothing from the clothing closet as assigned.
• Other duties as assigned.

SUPPORT SERVICES
• Assist PSR with clerical duties, preparation for groups or special events, other duties as assigned

EDUCATION
• Maintains current CPR certification per facility training guidelines.
• Maintains current Therapeutic Options certification per facility training guidelines.
• Attends scheduled mandatory and pertinent in-services related to job duties.

GENERAL RESPONSIBILITIES
• May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor
• Compliance with established Attendance Policy, CHPP 12-03.10, with no more than five (5) occurrences in a calendar year.
All employees are responsible for ensuring patient safety in accordance with the National Patient Safety Goals. Safety risks include any activity or behavior that could be perceived as potentially harmful, such as, but not limited to suicide, aggression, homicide, falls and elopement. If a patient is in imminent danger, staff must remain with the patient until assistance can be provided. If there is a concern about a patient’s condition worsening, the charge nurse on the patient’s unit is the primary contact person to ask for immediate additional assistance.
• Consistently reports unsafe situations to the appropriate department/discipline.
• Follows guidelines of department/hospital policies that involve safety issues.
Understands that the hospital has “zero tolerance” for disruptive and inappropriate behaviors and adheres to the “Code of Conduct” as defined by the hospital and outlined in the State’s “Standards of Conduct” policy, 1.60
• Contributes to a productive work environment through positive interactions with co-workers and supervisors.
• Uses appropriate lines of communication and resources within the system to facilitate change and resolve problems.
• Uses appropriate conflict management techniques and resources to resolve problems with co-workers in a timely manner.
• Interactions with co-workers, patients and families reflect an attitude of respect and courtesy.
• Uses appropriate interactions and effective communication skills to facilitate positive patient outcomes.
• Demonstrates customer service and supports a culture of service with co-workers, colleagues, community stakeholders, patients and families.
• Communicates with the population we serve in a therapeutic manner based on each individuals needs as demonstrated by listening, therapeutic non-verbal interventions, positive role modeling, etc.

Minimum Qualifications

Positive interpersonal skills
Ability to utilize a computer/e-mail/electronic health record

Additional Considerations

Experience in a hospital setting

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 540-375-4200 for assistance. Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TTY)

Contact Information

Name: Austin Grasty

Phone: 540-375-4368

Email: austin.grasty@dbhds.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.