Title: CDL/NDR Supervisor
State Role Title: Prog Admin Manager I
Hiring Range: $61,470 - $70,690
Pay Band: 4
Agency: Department of Motor Vehicles
Location: Richmond, VA.
Agency Website: www.dmvnow.com
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Motor Vehicles (DMV) is seeking a CDL/NDR Supervisor. The CDL/NDR Supervisor oversees the operations of the DMV’s high-volume regulatory unit, guiding staff and coordinating customer service activities. This position plays a key role in ensuring compliance with federal and state regulations, specifically as they relate to commercial driver licensing (CDL). The Office Manager is responsible for supervising staff, managing records, coordinating communication with federal agencies, and providing professional training.
The Driver Licensing Division, within the Driver Services Administration, ensures the safe and efficient issuance of driver's licenses and identification cards by maintaining strict adherence to state and federal regulations. This division supports the agency's mission by safeguarding identities, verifying eligibility, and delivering excellent customer service through streamlined and secure licensing processes.
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!
Minimum Qualifications
•Strong knowledge of DMV policies, federal motor carrier regulations, and CDL procedures; able to interpret and enforce driver licensing laws.
•Skilled in high-volume data entry, payment processing, and financial reconciliation with secure record-keeping.
•Proven leadership and mentoring skills to drive team performance in a regulated, high-volume environment.
•Clear written and verbal communication for handling inquiries, resolving conflicts, and working with internal and external teams.
•Effective problem-solving for operational issues, escalations, and compliance decisions.
•Proficient in DMV systems (CSS, CDLIS, NDR) and Microsoft Office, particularly Excel and Word
Additional Considerations
• Experience using DMV systems (e.g., CDLIS, CSS) to manage driver records in compliance with regulations.
• Able to manage multiple tasks, including staff training, agency communication, and compliance projects.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance. Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT
Contact Information
Name: DMV Employment
Phone: 804-367-0528
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.