Title: IT Trainer
State Role Title: Trainer and Instructor II
Hiring Range: $65,000 - $72,000
Pay Band: 4
Agency: Virginia Department of Health
Location: Dept of Health
Agency Website: https://www.vdh.virginia.gov/
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Health is currently seeking two IT Trainers to join our Office of Information Management. The IT Trainer supports the design and delivery of IT training programs that promote digital literacy and enhance the use of enterprise systems across VDH. This position assists in developing instructional materials, facilitates training sessions for staff, and provides user support to ensure effective adoption of technology tools aligned with public health initiatives. The IT Trainer collaborates with senior trainers and subject matter experts to maintain consistency in training content and delivery. This position requires the candidate to reside within a reasonable commuting distance to Richmond, Virginia.
Some of the key job responsibilities are as follows:
• Support the design, delivery, and continuous improvement of IT training aligned with organizational needs.
• Develop clear, user‑friendly training materials such as guides, presentations, and job aids.
• Lead or assist with training sessions across virtual, hybrid, and in‑person formats.
• Help administer training needs assessments to identify skill gaps and improvement opportunities.
• Contribute to workforce development by helping staff build digital literacy and confidence with IT tools.
• Assist in creating user documentation and enterprise application guides.
• Draft and update knowledge base articles with guidance from senior staff.
• Support initiatives that enhance IT processes and promote effective technology use across the agency.
Minimum Qualifications
• Prior experience supporting or delivering IT training programs, preferably in a public health or government setting.
• Experience developing basic instructional materials such as job aids, user guides, or presentation decks to support learning and development.
• Ability to train individuals and small groups in virtual, hybrid, and in-person environments using clear, user-friendly language.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
• Familiarity with interactive instruction techniques, classroom facilitation, and tools such as TRAIN, ServiceNow, or similar platforms.
• Demonstrated ability to work collaboratively with team members and subject matter experts to support training goals.
• Working knowledge of Microsoft 365 and Office Suite, including Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, and Teams.
• Basic proficiency in tools such as Box, Canva, Adobe Acrobat, and ServiceNow Employee Center.
• Ability to create simple reports, perform basic data entry or analysis, and develop professional-looking presentations.
• Comfortable using remote collaboration tools and providing virtual support or troubleshooting assistance.
• Familiarity with web conferencing tools like Microsoft Teams for training delivery and team communication.
Additional Considerations
• Exposure to help desk operations or ticketing systems such as ServiceNow ITSM or the VITA service portal is a plus.
• Previous Healthcare IT Training Experience: Experience training public health professionals in IT systems.
• Experience in supporting a Commonwealth of Virginia Executive Branch Agency
• Knowledge and Experience working with Virginia Information Technologies Agency
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
Contact Information
Name: Rose Sandra Bose
Phone: 804-998-7871
Email: rose.bose@vdh.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.