Title: Audio Visual Specialist (A/V Specialist)

State Role Title: Media Specialist II

Hiring Range: $16.00 an hour

Pay Band: 2

Agency: New College Institute

Location: Martinsville

Agency Website: https://newcollegeinstitute.org/

Recruitment Type: General Public - G

Job Duties

New College Institute is seeking two reliable, technically skilled individuals with strong communication and customer service abilities to serve as part-time A/V Specialists. These are non-benefited, hourly wage positions working approximately 14.5 hours per week each, with evening and weekend hours.

These positions support the delivery of high-quality audio/visual experiences for NCI events, classrooms, meetings, and programs. The A/V Specialists provide on-site technical support, operate and maintain A/V systems, and collaborate with staff to ensure smooth and professional event and instructional experiences. These roles report to the IT Department and may assist with basic IT support functions as needed.

Job Duties

• Provide on-site audio/visual and technical support for classes, meetings, events, and rentals.
• Set up, operate, and troubleshoot A/V and video conferencing systems.
• Respond to A/V service requests and technical support needs in a timely and professional manner.
• Collaborate with the Event and Administrative Coordinator to ensure seamless customer experiences for events and meetings.
• Assist with A/V training for NCI staff and partners, including documentation and delivery of procedures.
• Perform routine maintenance, system checks, and testing of A/V equipment and systems.
• Assist with A/V installations as needed, including mounting displays, running cabling, equipment mounting, system programming, and configuration.
• Provide basic IT support as directed, including assistance with hardware, software, and peripheral devices.

Minimum Qualifications

• Customer service or technical support experience.
  
• Demonstrated ability to troubleshoot technical issues and follow established procedures.
• Strong problem-solving, organizational, and time-management skills.
• Effective verbal and written communication skills.
• Basic understanding of networking concepts.
• Customer service or technical support experience.
• Experience working with audio/visual equipment, including microphones, speakers, amplifiers, soundboards, projectors, monitors, or video conferencing systems.
• Ability to troubleshoot technical issues following standard procedures.
• Effective verbal and written communication skills.
• Basic understanding of networking concepts.
• Ability to work independently and collaboratively as part of a team.

Additional Considerations

• Associate degree in communications, technology, or related field
  
• Experience with Crestron, Extron, or similar A/V control systems
• Proficiency with video conferencing platforms or Adobe Creative Suite

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number of the fax cover sheet.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 804-225-2131 for assistance. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Contact Information

Name: Diana Pace

Phone: 276-403-5627

Email: dpace@newcollegeinstitute.org

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.