Title: VUIS Production Support Supervisor
State Role Title: Info Technology Specialist III
Hiring Range: $110,000 - $130,000
Pay Band: 6
Agency: Virginia Employment Commission
Location: VEC CENTRAL OFFICE
Agency Website: www,vec.virginia.gov
Recruitment Type: General Public - G
Job Duties
Lead and inspire a mission-critical team that keeps Virginia’s Unemployment Insurance System (VUIS) running at peak performance. As the Production Support Supervisor, you’ll ensure 24/7 system reliability, security, and compliance for thousands of claimants and employers. From managing high-stakes incidents and coordinating releases to driving proactive monitoring and enforcing statewide IT standards, this role is at the heart of safeguarding essential services for Virginia’s workforce. If you thrive in fast-paced environments and want to make a real impact, this is your opportunity!
Minimum Qualifications
Considerable knowledge of web/cloud architectures (e.g., Azure/Java/SQL Server), SDLC, and application ops/tooling for monitoring, logging, alerting, and deployment.
Demonstrated expertise in ITIL incident/problem/change management; running major incident bridges; RCA; release and environment management.
Strong leadership, stakeholder communication, prioritization, and vendor coordination skills; ability to meet production deadlines and continually improve processes.
Working knowledge of VITA PSGs, including SEC525 for hosted environments and cloud compliance requirements for Commonwealth agencies.
Hands‑on experience with ITIL practices (incident/problem/change), batch operations, release management, and stakeholder communications; familiarity with authentication/SSO in public‑facing portals.
Additional Considerations
Prior leadership of production support for unemployment insurance or similar public‑service systems; experience with observability/APM tooling.
Significant experience leading production support teams for mission‑critical applications.
ITIL Foundation, PMP (or equivalent), and/or relevant cloud certifications.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
The Virginia Employment Commission is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.
The VEC Is an Equal Opportunity Employer/Program, and a Virginia Values Veterans (V3) certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.
Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.
For the status of your application and this position, please refer to your RMS / Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.
The VEC does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.
NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
Contact Information
Name: VEC Human Resources / Recruitment
Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.
Email: Careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.