Title: NSU00161 - Student Success Coach

State Role Title: Education Coordinator I

Hiring Range: 50,000 - 60,000

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Duties

Key Responsibilities
Advising & Coaching
• Develop individualized student success and degree completion plans.
• Provide proactive advising in areas such as course selection, academic planning, study skills, and time management.
• Monitor academic progress, identify early-warning signs, and implement intervention strategies.
• Connect students with campus resources including tutoring, supplemental instruction, and wellness services.
Transfer Pathway Coordination
• Guide students through the transition from community colleges (e.g., NOVA, TCC) into NSU’s Passport Program.
• Facilitate transfer credit evaluations, pathway planning, and pre-transfer readiness workshops.
• Collaborate with community college partners and NSU faculty to align curricula and reduce credit loss.
• Track transfer cohorts and provide ongoing support during the first year of enrollment.
Student Engagement & Support
• Deliver workshops and group sessions on topics such as financial literacy, navigating campus resources, and career readiness.
• Refer students to experiential learning opportunities (research, internships, study abroad).
• Support mentorship networks by helping connect students with faculty, peer, and alumni mentors.
• Coordinate HIPS and experimental learning
Data & Reporting
• Maintain accurate records of student interactions in advising systems.
• Track outcomes related to persistence, retention, and degree progress.
• Contribute to reports for SCHEV and internal stakeholders on student impact and barriers.

Minimum Qualifications

• Demonstrated ability to effectively plan, organize and assess programs and events
• Education and experience in higher education, counseling, advising, or a related field.
• Working knowledge of retention initiatives and practices
• Effective interpersonal, oral and written communication skills.
• Ability to work with and interact effectively with diverse groups of students, faculty, and staff.
• Demonstrated computer skills, e.g., the ability to conduct internet research and word processing and utilize database software.
• Knowledge of the applicable federal and state regulations governing areas related to the responsibilities of the position including the Federal Education Rights and Privacy Act (FERPA)
• Demonstrated ability to work independently and with initiative.

Additional Considerations

Master’s degree and three to five years of experience in academic advising, student success, transfer initiatives, or program coordination in a college or university setting

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Commonwealth of Virginia's Job Board/Recruitment Management System (RMS). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or resumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.
Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include: criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to university employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.


EEO Statement
NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities and veterans to apply.

Contact Information

Name: Norfolk State University

Phone: 757-823-8160

Email: No Email Material Accepted

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.