Title: Family Engagement Program Manager-DCSE- #W1291

State Role Title: Prog Admin Manager III

Hiring Range: $75,423-$107,771 salary commensurate w/exp.

Pay Band: 6

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

At the Virginia Department of Social Services (VDSS), we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

This position directs, plans, implements, and manages the Division of Child Support Enforcement (DCSE) statewide Family Engagement Program and Task Force team to promote strong, self-reliant, and engaged families. Manages staff, processes, and procedures that help parents overcome obstacles hindering the ability to provide emotional and financial support for their children through proactive collaboration with community partners and other governmental agencies, as well as supporting overall Division Performance measures by contributing to field operations with Court, Enforcement, Locate activities as needed, Review & Adjustments, Family Engagement Services and Fiscal Account referrals. Serves as the principal Family Engagement expert and serves as the primary liaison between the Division and program stakeholders to provide solutions to meet child support internal and external customer needs. Identifies, presents and proposes to the Division’s leadership team, any impediments, solutions, and new initiatives to continuously enhance the program based on state, local, federal and national opportunities as the program continuously evolves, and will provide direct support to the Division of Child Support Enforcement.

Minimum Qualifications

• Demonstrated ability to manage programs and projects, and lead project teams.
• Considerable knowledge of management practices and principles.
• Knowledge of the nature and structure of government organizations and programs.
• Demonstrated ability to analyze data in order to identify problems and formulate solutions.
• Ability to establish and implement strategies to meet performance goals and plans and to impact overall program results.
• Demonstrated ability to manage complex programs through staff including subordinate supervisors.
• Demonstrated ability to provide consultative services to agency staff and interest groups.
• Demonstrated ability to work cooperatively and collaboratively to achieve goals.
• Ability to organize own work and direct the work of others, ensuring staff have the necessary training and knowledge to perform their job duties.
• Demonstrated ability to work independently; manage changing priorities, make sound, well-informed decisions and consult with program leadership.
• Demonstrated ability to communicate verbally and in writing with diverse individuals, represent the organization to customers, the public, government, and other external sources.
• Proficiency in Microsoft Office Suite.

Additional Considerations

• Considerable knowledge of human services, family engagement, customer centric, or techniques serving families from diverse socio-economic backgrounds.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line “Virginia Jobs” (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional qualifications stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position. Multiple positions may be filled from this recruitment within 90 days of the closing date.

VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

Virginia Department of Social Services does not provide sponsorship.

The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply. For more information about our employment practices, please visit our “Vision, Mission and Strategic Plan”.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the “Virginia Jobs” (RMS) employment site when you apply.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

Please be advised that this position may be approved to work onsite for two days per week and work remotely for three days per week. This is not a 100% telework position.

VDSS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Contact Information

Name: VDSS - Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.