Title: Investigative Analyst

State Role Title: Compliance/Safety Officer III

Hiring Range: $57,000 - $68,000

Pay Band: 4

Agency: Dept of Prof & Occup Reg

Location: DPOR Main Office

Agency Website: www.dpor.virginia.gov

Recruitment Type: General Public - G

Job Duties

Performs a wide variety of duties associated with the daily operations of the Complaint Analysis and Resolution Intake Section (“CAR Intake”). In the completion of each responsibility, demonstrates knowledge and understanding of Department, Compliance and Investigations Division (“CID”), and CAR policies and procedures, board laws and regulations, and programs for all professions and occupations within the purview of the Agency. Daily operations include:


-- Monitoring the CAR email inbox and x8504 Complaint Phone Line and voice mailbox, including when appropriate advising on Department jurisdiction and providing guidance on how to file a written complaint;



-- Performing the initial docketing of all written complaints in the Electronic Tracking System (“ETS”), including searching the subject of the complaint’s license status to appropriately categorize the complaint as disciplinary, unlicensed, or real estate appraiser, to ensure appropriate prioritization of subsequent complaint review;


-- Conducting analytical review of complaints, requiring interpretation and application of Department statutes, regulations, policies, and procedures to the facts and evidence presented, to determine whether further CID proceedings are required;


-- Accurately preparing and issuing appropriate correspondence following review of complaints, including Acknowledgement Letters, Allegation Packages, and Closing Letters;


-- Accurately completing the Final File Set-up of complaints for transmission to other sections of the Department; and


-- Accurately updating ETS and other case tracking charts used by the CAR Intake Section upon completion of case processing and review

*Multiple positions may be filled from this posting.*

Minimum Qualifications

- Demonstrated knowledge of the DPOR and CID policies and procedures.
- Proven ability to interpret complex statutes, rules, and regulations.
- Established ability to research and analyze information, summarize facts, and reach rational and consistent conclusions.
- Ability to interact with the public, staff, and Board members.
- Strong knowledge of the Administrative Process Act (“APA”).
- Demonstrated Knowledge of automated systems and related computer skills.
- Ability to prepare documents or official correspondence and to answer questions and communicate information to the public and other members of the staff relating to the regulatory process and current operating policies and procedures.
- Strong oral and written communication skills.
- Proven ability to manage a large case load.
- Excellent organizational skills, word processing skills, and proofreading skills.
- Ability to work independently with limited supervision, to coordinate multiple schedules, priorities, tasks, and deadlines, and to demonstrate initiative in meeting the Division’s goals.

Additional Considerations

Please see the supplemental question in the next section

Special Instructions

As part of the Department of Professional and Occupational Regulation (DPOR), you will play a crucial role in promoting the economic vitality of Virginia by helping qualified individuals start businesses and pursue their chosen fields. DPOR is an executive branch agency under the Secretary of Labor for the Commonwealth of Virginia. Our regulatory boards are comprised of practitioners and citizens appointed by the Governor. They are responsible for regulating various professions and occupations, including architects and contractors, cosmetologists, and professional wrestlers. We protect the public by verifying minimum competency, investigating complaints, and upholding professional compliance with state laws and regulations.

Working for the State affords you many benefits, and here are just a few:
• Affordable and comprehensive health benefits,
• 13 paid state holidays.
• Time off to volunteer as well as vacation, sick, and personal leave.
• Participation in the VRS retirement system.
• Free parking on the premises (DPOR).

TELEWORK OPTIONS: Please note that this position may be eligible for limited telework and is not a full-time telework position. Upon hire into this position, the agency requires the incumbent to be in the position for 90 days before a specific telework schedule may be submitted for consideration.


CONFIRMATION: You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

SUPPLEMENTAL QUESTION: In a separate document, please address the following:
Analytical experience and strong writing skills are required for this position. Define analytical thinking and explain in detail, with specific examples, how you have applied it during your career. Please attach this to the Supporting Documents section under Documents Needed to Apply. 

VETERAN STATUS: When applying for this employment opportunity, if you indicate you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov or via fax to (833) 654-4240 prior to the job posting closing.

LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card by attaching it to your submitted application, or you may send it to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.

ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov, or via fax to (833) 654-4240, prior to the job posting closing.

ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand delivered applications or resumes.

BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include local agency checks, criminal record check, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised if the information gathered does not coincide with the information listed on your application, your application will no longer be considered for the position.

LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.

Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.

DPOR is an Equal Opportunity Employer

Contact Information

Name: Human Resources

Phone: 804-367-8500

Email: HR@dpor.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.