Title: Systems Analyst - Facilities Support - ER184

State Role Title: Info Technology Specialist II

Hiring Range: $80,000 - $90,000

Pay Band: 5

Agency: Department of General Services (DGS)

Location: Washington Building 

Agency Website: DGS.Virginia.Gov

Recruitment Type: General Public - G

Job Duties

The Department of General Services (DGS) provides essential operational, technical, and support services that enable state agencies to deliver high‑quality programs to the citizens of the Commonwealth. As a central service agency, DGS oversees statewide facilities, real estate, procurement, laboratory services, and numerous enterprise systems that keep government running efficiently and safely.

DGS is seeking a skilled and forward‑thinking Systems Analyst to support and enhance the agency’s facilities technology ecosystem. This role plays a key part in ensuring the reliability, modernization, and effective use of applications that support security and access management, parking operations, maintenance activities, and Integrated Workplace Management Systems (IWMS). The analyst will help drive innovation, improve data quality, strengthen user experience, and ensure these systems fully support DGS’s mission of operational excellence across the Commonwealth.

Key Responsibilities include (but are not limited to):

Maintain expert knowledge of facilities applications, including IWMS, security/access systems, and parking platforms.
Lead modernization efforts by redesigning workflows, optimizing modules, and implementing new system features.
Recommend enhancements that reduce manual work, improve data quality, and support long‑term scalability.
Leverage full system capabilities to strengthen DGS operations and decision‑making.
Provide daily support for applications used in maintenance, parking, security, and facilities operations.
Diagnose and resolve system issues, coordinating with vendors or VITA as needed.
Support integrations between facilities applications and enterprise systems such as PeopleSoft, eVA, and Power BI.
Develop and maintain reports, dashboards, and data extracts.
Improve data structures, naming conventions, and metadata to support analytics and data governance.
Perform administrative tasks including user provisioning, permissions management, and documentation upkeep.
Enhance user experience by improving forms, workflows, and system usability.
Create training materials, job aids, and communication plans to support modernization and user adoption.


DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. DGS is a qualifying employer for the Public Student Loan Forgiveness Program.

This position will be located in Richmond, Virginia and must report on-site. This position is eligible for a hybrid telework schedule (telework up to 2 days/week) upon completion of an approved telework agreement.

Minimum Qualifications

• Strong understanding of IT concepts
  
• Demonstrated experience supporting enterprise applications in a facilities environment or other area with translatable skills.
  
• Knowledge of security and access management systems and/or facilities management systems.
  
• Ability to analyze business needs and translate them into technical solutions.
  
• Experience developing documentation, reports, and working with data analysis tools.
  
• Strong problem-solving and critical thinking skills.
  
• Effective communication and collaboration skills with technical and non-technical stakeholders.
  
• Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment.

Additional Considerations

• Hands-on experience with security and access management systems such as Lenel, C•CURE, Milestone, and Motorola Rave.
• Experience with Integrated Workplace Management Systems such as FM:Systems and AssetWorks FacilityForce.
• Background in facilities operations (maintenance, parking, security).
• Experience as a Business Analyst, Systems Administrator, or Systems Analyst.
• Strong critical thinking and problem-solving skills.
• Familiarity with reporting tools and data analysis (e.g., SQL, Power BI, or built-in reporting features).

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The online state application must contain all required information and fully respond to questions to be considered for this job opportunity. Please be sure that all of your relevant qualifications and considerations are specifically addressed in your submitted application/resume. Online applications should be submitted via jobs.virginia.gov. Fax, e-mail, or mail applications will not be accepted. For assistance or computer access, please visit your local Virginia Employment Office or contact our office jobs@dgs.virginia.gov or 804-786-3910. 

You will be provided a confirmation of receipt when your application has been successfully submitted. Applications will continue to be accepted until a suitable pool of candidates is received, but this position may be closed at any time after five (5) business days. Please refer to the “Your Application” page in your account to check the status of your application for this position. Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.   

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to work will be required at time of hire. DGS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

The selected candidate must pass a [fingerprint-based] criminal background check.

Applicants that indicate they have preferential hiring rights in the form of a yellow form or blue card must submit these to our office prior to the closing of the posting, in accordance with DHRM policy 1.30. Please note that only current and former employees of the Commonwealth of Virginia that will be or have been laid off are eligible for preferential hiring rights.

The Virginia Department of General Services is an equal opportunity employer and a proud Virginia Values Veterans (V3) Certified employer. Individuals from minoritized groups, individuals with disabilities, veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply. 

Contact Information

Name: DGS Human Resources

Phone: (804)786-3910

Email: JOBS@dgs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.