Title: Quality Improvement and Logistics Manager
State Role Title: Prog Admin Specialist II
Hiring Range: Up to $84,238
Pay Band: 5
Agency: Dept Behavioral Health/Develop
Location: Central Office
Agency Website: www.dbhds.virginia.gov
Recruitment Type: General Public - G
Job Duties
The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a professional individual to serve as a Quality Improvement and Logistics Manager. This position provides programmatic and logistical support for the activities of the quality management system (QMS), including assigned Quality Improvement Committee (QIC) subcommittees and the offices of Clinical Quality Management and Community Quality Management in facilitating and coordinating a comprehensive quality infrastructure to support data driven quality improvement initiatives in community and facility-based services.
Additional responsibilities include:
• Managing web content for assigned webpages.
• Providing support and monitoring for the development of quality improvement processes and initiatives for behavioral health, developmental disabilities and facilities.
• Contributing to the expert knowledge on quality improvement frameworks, tools and materials. In this role, this position will assist in the development of quality management programs
• Serving as programmatic lead for assigned QIC subcommittees, providing staffing and coordination.
• Serving as lead developer and coordinator for training that furthers DBHDS’ culture of quality, understanding of quality improvement principles and use of tools to a varied audience of internal and external stakeholders.
• Providing coaching, consultation and technical assistance to both community and facility-based quality improvement teams, as needed.
Minimum Qualifications
• Experience in quality management, quality improvement, plans and strategies, and/or managing projects or administrative functions.
• Knowledge of quality improvement and management processes, tools, and planning.
• Knowledge of quality and project management principles, tools, and planning.
• Knowledge of data management, report writing, and using data for performance improvement.
• Knowledge of measure development.
• Ability to develop and provide quality improvement consultation, technical assistance and training.
• Ability to manage projects, and to use a variety of Microsoft Windows, MS Word, Excel, PowerPoint, and data software effectively and proficiently.
• Ability to communicate effectively, orally and in writing; work well independently and on a team; and develop and sustain relationships.
Additional Considerations
• Knowledge and experience working with physical health or behavioral health care data.
• Knowledge of web content development, including use of WordPress.
• Knowledge of accessibility standards for publication of documents.
• Experience in facilitating diverse groups to achieve identified outcomes.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
You may be required to demonstrate the skills and abilities necessary for satisfactory performance of the work through a stimulated exercise.
This position is eligible, however not guaranteed, for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy.
For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act.
DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly.
Contact Information
Name: ShaKiera Miles
Phone: N/A
Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.