Title: Offender Grievance Coordinator : River North Correctional Center #00090

State Role Title: Direct Service Associate III

Hiring Range: $39,561.00 - $61,717.00

Pay Band: 3

Agency: Dept of Corr - Central Admin

Location: River North Corr Center

Agency Website: www.vadoc.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

Monitors the grievance procedure in its entirety (informal complaints, emergency grievances, and regular grievances) to ensure compliance with the Department of Corrections policy. Conducts investigations of inmate grievances. Consults with staff and inmates to resolve problems/issues and to investigate claims. Meets with inmates as needed. Prepares responses for correspondence as required by the Operations Manager. May coordinates access to the Law Library and the Institutional Attorney.

Minimum Qualifications

Applicants must have considerable knowledge of Virginia Department of Corrections (VADOC) operations, policies, and procedures, as well as knowledge of federal and state laws related to incarcerated individuals’ rights. Demonstrated experience conducting interviews and investigations, researching issues, analyzing data, and clearly presenting findings is required. Applicants must be able to provide guidance to inmates, interpret and apply written and oral regulations, and maintain effective working relationships. Strong organizational skills and the ability to independently complete work assignments with minimal supervision are essential.

Additional Considerations

experience working within correctional, criminal justice, or legal environments; prior involvement with grievance processes, conflict resolution, or administrative investigations; and experience coordinating inmate services such as law library access or legal resources. Strong written communication skills, familiarity with data tracking systems, and experience engaging with diverse populations in challenging or structured settings are also beneficial. Experience with a history of independently managing complex caseloads or handling sensitive information with discretion.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

If selected as a finalist with the VADOC, candidates can expect the following:

Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.

Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver’s License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.

Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.

Layoff Preferences: Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé.

VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.

VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services

Contact Information

Name: Human Resources

Phone: 804-659-8424

Email: EMAILED APPLICATIONS/RÉSUMÉS / WILL NOT BE ACCEPTED FOR THIS POSITION

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.