Title: Office Services Supervisor Senior-MR028
State Role Title: Admin and Office Spec III
Hiring Range: $48,734-$59,652
Pay Band: 3
Agency: Virginia Department of Health
Location: MT ROGERS HQ
Agency Website: www.vdh.virginia.gov
Recruitment Type: State Employee Only - E
Job Duties
The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts.
The Mount Rogers Health District is seeking an Office Services Supervisor Senior to provide leadership and operational oversight for multiple physical office sites serving Wythe County, Bland County, and Smyth County. This role supervises a team of Office Services Specialists performing administrative, fiscal, and clerical functions essential to daily public health operations. Key responsibilities include determining workload priorities, scheduling and reviewing work, training staff, providing counseling, and conducting formal performance evaluations. The supervisor will also recommend and implement disciplinary actions when necessary, evaluate and improve office productivity, and recommend organizational or workflow changes to enhance efficiency across each office, shift, or service area. This position interprets and implements state and local policies, ensures compliance with program requirements, and collects and analyzes data to support decision-making.
This position may be based at the Wythe County Health Department, the Bland County Health Department, or the Smyth County Health Department. The selected candidate will oversee operations across all three locations and is expected to spend time in each office every week to maintain consistent administrative support, provide direct supervision to staff, and ensure aligned processes across sites.
The Virginia Department of Health offers 13 state paid holidays (additional days or hours maybe granted by the Governor), medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.
Minimum Qualifications
• Considerable knowledge of supervisory principals/practices, financial guidelines and accounts receivable policies/procedures.
• Excellent customer service and communications skills (oral and written)
• Ability to work independently with minimal supervision
• Ability to work and contribute within collaborative relationships, including the public
Additional Considerations
• Experience managing in a healthcare/medical setting
• Experience in patient confidentially (HIPAA)
• Comprehensive knowledge of and experience in general office practices/procedures and business math
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
Contact Information
Name: Jessica Bennett
Phone: N/A
Email: jessica.bennett@vdh.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.